Отзывы о Charles Tyrwhitt

Whilst our ranges are always expanding, I know that we have at least 10 different non-iron slimfit shirts and this figure does not reflect those still available in our clearance section. We also have dozens of shoes. It may be the case that the items you saw reflected our stock of our End of Season Sale but now that our new range has been released I’m sure you will find more choice. With respect to the tie, I’m very sorry that is arrived in less than perfect condition. This should have not been the case and we will certainly see to the refund as soon as we get it back. Further, I must apologise if one of my colleagues seemed frustrated by your call as we are always happy to talk to our customers. I have no explanation for this but will of course make sure that it is addressed. Thank you for bringing these things to our attention.

Well this really does sound like a string of unusual failures on our part with your order. I would very much like to discuss this further with you to understand exactly what happened so that we don’t make these kind of mistakes again. Also, we certainly don’t want to lose you as a customer because of this recent experience, so please do expect a call from me shortly for a conversation. I’m extremely sorry that you have not received the level of service that we are recognised for