Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о CruiseKings | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/cruisekings | Feefo

Просмотр всех 2,797 отзывов

Mrs Musgrove

7 years ago

Дата покупки: 23/04/2018

Что Mrs Musgrove сказал(-а) о CruiseKings:

First class service

Booked with cruise kings last year and found it extremely helpful, so it was an easy choice to book again with them and so far no problems.

Elaine

CruiseKings

7 years ago

Dear Mrs Musgrove, thank you for completing our review. I am delighted to hear such positive feedback regarding our service. We hope to be able to help you with many more bookings.

Elaine Graham

Customer Experience Manager

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Alan

Berkhamsted

7 years ago

Дата покупки: 30/04/2018

Что Alan сказал(-а) о CruiseKings:

extremely knowledgeable staff with great attention to detail, they have arranged many cruises for me flight, transfers, hotel and cruise - I wouldnt think of going elsewhere

Elaine

CruiseKings

7 years ago

Dear Mr Osborn thank you for taking the time to complete our review. It is great to hear such lovely feedback, I will take great pleasure in sharing this with our team. We look forward to speaking to you soon.

Elaine Graham

Customer Experience Manager

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Надежный клиент

7 years ago

Дата покупки: 27/04/2018

Always able to assist client with making right choice. Goes the extra mile

Timely friendly honest advice. Listened to questions about different options and gave considered answers from own and colleagues experience. Did what they said they would do in timely manner.

Elaine

CruiseKings

7 years ago

Thank you for your kind review. We pride ourselves on our knowledge and experience and getting back to our customers promptly.

Elaine Graham
Customer Experience Manager

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Mrs Glover

Lee,se12 London

7 years ago

Дата покупки: 16/04/2018

Что Mrs Glover сказал(-а) о CruiseKings:

Polite, and friendly

Prompt in answering calls not put on hold and listening to music. Very helpful and patient.

Elaine

CruiseKings

7 years ago

Dear Mrs Glover, thank you for your review. It is great to hear that you found us prompt, helpful and patient during the booking process. We look forward to hearing from you soon.

Elaine Graham

Customer Experience Manager

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Mr Nichols

7 years ago

Дата покупки: 22/04/2018

Что Mr Nichols сказал(-а) о CruiseKings:

Good

Elaine

CruiseKings

7 years ago

Dear Mr Nichols, thank you for completing our review. I am pleased to hear that you had a good experience booking with Jeanette.

Elaine Graham
Customer Experience Manager

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Mr Biggs

Mazarron Spain

7 years ago

Дата покупки: 25/04/2018

Что Mr Biggs сказал(-а) о CruiseKings:

Booking experience was good but sending out the paperwork was a bit hit and

Booking experience was good but sending out the paperwork was a bit hit and miss

Elaine

CruiseKings

7 years ago

Dear Mr Biggs, thank you for your review. I am pleased to hear that the booking experience was a positive one but naturally disappointed to hear that there were some issues with your paperwork. I can see that your paperwork has now been sent to you but if you have any further issues please do not hesitate to contact me directly.

Elaine Graham
Customer Experience Manager

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Mrs Devine

7 years ago

Дата покупки: 25/04/2018

Что Mrs Devine сказал(-а) о CruiseKings:

Great Service

Jeannette Williams was extremely helpful in sorting out a package for my husband and I to go on a special birthday trip. Always answered quick and nothing was a bother . Certainly recommend

Elaine

CruiseKings

7 years ago

Dear Mrs Devine, thank you for your kind review. I am pleased to hear that Jeanette has been so helpful in arranging your special trip. Thank you for your recommendation.

Elaine Graham

Customer Experience Manager

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Информация о CruiseKings

Here at CruiseKings, we know what we’re talking about. We should do – we’ve been in the business for over 50 years. Many of our guests come back year after year for all their cruise holidays. It's our expert advice, our attention to detail, our flexibility and our quality portfolio of unique cruise holidays that sets us apart from the rest. The difference is clear – when you book with us you’ll feel assured that you’ve booked a quality cruise holiday that is as individual as you are.

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0800 197 8050

35-37 Carrick Street, 3rd Floor, Ayr, Ayrshire, KA7 1NS, United Kingdom

Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

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