Terrible, no one has emailed me to confirm policy cancellation I have requested
Charli
Cover4Rentals
6 months ago
Hi Emma,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
I can see that I replied back confirming the cancellation and full refund.
Kind regards,
Charli
0
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Надежный клиент
Подтверждено Feefo
7 months ago
You can't ask questions
I had a question. There is no number to call. You have to send in your question by email and a reply is promised in 2 days. My question would have taken 2 minutes in a phone call. No reply from my...
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Charli
Cover4Rentals
6 months ago
Hi there,
We sincerely apologise for the delays in getting back to you. We have experienced high volume of enquiries, and our team has been working hard to respond to everyone as quickly as possible.
We truly appreciate your patience and understanding during this time - please note we are currently working on automations and staffing to improve this moving forwards.
Kind regards,
Charli
0
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RH
Robert Hicks
Подтверждено Feefo
7 months ago
0
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AP
Anthony Payne
Подтверждено Feefo
7 months ago
0
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Надежный клиент
Подтверждено Feefo
7 months ago
Not easy to cancel the subscriptions.
Terrible, i can't find a phone number to say that i've cancelled my next subscription and you are trying to take the money out of my account on 25th October when renewal is only 1st Nov. I want...
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Charli
Cover4Rentals
6 months ago
Hi there,
Thank you for your feedback, I am sorry to hear that you’re unhappy with the automatic renewal.
You agree to our offering of automatic renewal at the point of purchase. We send a renewal invitation in good time before the renewal date to the email address we hold on file, this confirms that we will automatically renew the policy and that we attempt the payment 7 days in advance.
I can see that the policy has since been cancelled, and the premium refunded.
Kind regards,
Charli
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JI
Jan Lindroos I
Подтверждено Feefo
FIN
7 months ago
Что Jan Lindroos I сказал(-а) о Cover4Rentals:
Great.
0
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Надежный клиент
Подтверждено Feefo
7 months ago
No problem!
All very easy for a old Fella!
0
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TA
Tomasz Albinowski
Подтверждено Feefo
7 months ago
Что Tomasz Albinowski сказал(-а) о Cover4Rentals:
a
Charli
Cover4Rentals
6 months ago
Hi Tomasz,
Thank you for your feedback. I am sorry to hear that you are unhappy.
So we can get further clarification and understand the situation, please provide further details of what has occurred through our contact form online and one of our agents would be happy to investigate this for you - https://cover4rentals.com/app/contact-us
Kind regards
Charli
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.