Thank you! We’re so glad you had a brilliant experience 😊
0
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Надежный клиент
Подтверждено Feefo
4 months ago
Avoid - no help when really needed
First unavailable, and then no support given when the heating didn’t work in our rental cottage - no negotiation - not even empathy!
This company facilitates rentals, and supports the owners - but...
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Cornish Traditional Cottages
Cornish Traditional Cottages
4 months ago
Thank you for your feedback, Lindsay. We’re very sorry to hear that your stay did not get off to the start you had hoped, and we understand how disappointing this must have felt.
When the heating issue was reported, the owner responded promptly particularly given the bank holiday weekend by arranging temporary heaters, securing an engineer at the earliest opportunity, and reimbursing the cost of wood purchased for the fire. While unexpected maintenance issues can occasionally arise, we believe reasonable steps were taken to support you and resolve the matter as quickly as possible.
We’re sorry to learn of the additional housekeeping concerns you mention. These were not raised with us during your stay, and we would have been happy to arrange for them to be addressed immediately had we been made aware at the time.
We appreciate you taking the time to share your feedback.
1
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Надежный клиент
Подтверждено Feefo
5 months ago
Holiday booking
Very straightforward booking process. Good information on the website.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you for your 5 star feedback is it much appreciated. We're glad you found the booking process very straightforward. We hope you have a wonderful holiday!
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Надежный клиент
Подтверждено Feefo
5 months ago
Problem resolved quickly and with ease
When problem with website occurred I contacted office and the matter was dealt with promptly. Due to website problem 2 payments were made but immediately 1 credit was returned to my card before I...
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Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you for taking the time to share your experience with us.
We’re pleased to hear that when you contacted our office, the matter was dealt with promptly and efficiently. We’re also glad that the duplicate payment was identified and refunded immediately, we always aim to resolve any issues as quickly and smoothly as possible and glad you seen that first hand.
Your kind comments about our professionalism are greatly appreciated and will be shared with the team.
We hope you have a wonderful holiday and look forward to assisting you again in the future.
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MS
Mrs Saunders
Подтверждено Feefo
GBR
5 months ago
Что Mrs Saunders сказал(-а) о Cornish Traditional Cottages:
Quick and efficient, made the booking effortless
My online query was answered very quickly sand efficiently and I was kept informed at all times giving me confidence with my booking.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your online query was answered quickly and efficiently, and that being kept informed throughout gave you confidence with your booking. Providing clear and timely communication is very important to us, so it’s wonderful to know we met your expectations.
We wish you a fantastic holiday and look forward to assisting you again in the future.
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Надежный клиент
Подтверждено Feefo
5 months ago
Sunshine and Flowers
The Service was Helpful, Professional, Cheerful and Very Clear.
We Are Really Looking Forward to Our 2 Week Holiday.
THANK YOU.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you so much for your lovely feedback.
We’re delighted to hear that you found our service helpful, professional, cheerful, and clear. It truly means a lot to our team.
We hope you have a wonderful two-week holiday and we look forward to assisting you again in the future.
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Надежный клиент
Подтверждено Feefo
5 months ago
Love Cornwall
Easy to book and because we have used this company so often over the past 40 years , we know we won't be disappointed.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you so much for your wonderful feedback. We’re truly honoured that you’ve chosen to book with us for the past 40 years. Knowing that you find our service easy to use and reliable means a great deal to our team. We look forward to welcoming you again and ensuring you continue to have great experiences with us for many years to come.
Надежный клиент
5 months ago
Your cottages have given us a comfortable home from home and a great platform to enjoy a beautiful part of the world. Firstly with our children ,then as a couple and now with grandchildren.
We have so many great memories , so please pass on our thanks and regards to the team at Cornish Traditional Cottages.
Yours sincerely
William Cameron .
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Надежный клиент
Подтверждено Feefo
5 months ago
Good experience.
Booking was straightforward. Would have liked more information about what was included at the property such as bed linen, towels, child's cot etc. which was later found on the Airbnb listing.
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FJ
FJ
Подтверждено Feefo
GBR
5 months ago
Что FJ сказал(-а) о Cornish Traditional Cottages:
Happy Cornish holiday
Previously Rented a house with the company and was v pleased with the communication and certainly the property itself.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you for your kind review. We’re delighted to hear you were pleased with both the communication and the property, and we really appreciate you choosing us again.
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MC
Mrs Corstorphine
Подтверждено Feefo
GBR
5 months ago
Что Mrs Corstorphine сказал(-а) о Cornish Traditional Cottages:
Very happy with the service I received.
Cornish Traditional Cottages
Cornish Traditional Cottages
5 months ago
Thank you for your lovely feedback. We’re really pleased to hear you were happy with the service you received, and we appreciate you taking the time to let us know.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.