Their website is confusing when sending items to different shipping addresses. When the summary of order comes back it does not state the excat shipping location details but just the account details....
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Muhammed
Cooksmill
8 years ago
Thank you for your honest feedback. We're working hard to ensure it's easy as possible for our customers to place an order to different shipping addresses when they checkout on our website We're very sorry you had to send 4 emails before our team replied - we are in the process of scaling our customer service team to deal with the increase in emails we receive each day. Our website is in a period of rapid growth and we're working our hardest to ensure that moving forward, our internal processes are set up to deal with the growing number of orders we now receive each day. We look forward to seeing you again soon - if you have any questions, please don't hesitate to contact us via web@cooksmill.co.uk. Many Thanks Cooksmill Team
Good service, efficient delivery. Customer service actively contacted me when appropriate and were responsive and helpful solving problems.
I can happily recommend based on this experience and I will...
When I asked a question, I received a quick, full response. The product came quickly, beautifully packed. Unfortunately, the product description was wrong, the information I received in reply to my...
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Muhammed
Cooksmill
8 years ago
Hi Mrs H Meyer, thank you for your honest feedback! We take huge pride when packing our orders each day and try our very best to ensure customers' orders arrive safely. Thank you for your kind comment. We're working flat out to improve our product descriptions internally as we believe they can be greatly improved on our website to help our customers who shop online with us. If our dispatch team has not yet refunded your return delivery cost, please email web@cooksmill.co.uk and we'll get that sorted for you as soon as possible. We look forward to shopping online with us again soon. Many Thanks Cooksmill Team
Cooksmill from the moment I ordered I couldn’t believe how easy the ordering was and I couldn’t believe how inexpensive the product was and when the package arrived which was on time I couldn’t...
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Отзывы о товаре
Дата покупки: 22/10/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Cooksmill:
User friendly on-line ordering process, and rapid delivery of the goods once ordered.
Дата покупки: 21/10/2017
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Cooksmill:
quick and efficient delivery. The products I ordered. Large box for what is was.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.