Hello Dennis, thank you for your review and we’re grateful you’ve been a customer for over 10 years. We hope you’ll use us again at some point in the future! We are a direct booking platform – owners list properties on our site and bookings / payments are directly with them, which is what keeps the prices so low – so regarding your current accommodation (https://www.clickstay.com/p/226907), I urge you to contact Sue who you booked with, as she’s very responsive and I’m sure she will be able to act on your feedback. Do also leave a review of Donald and Daisy’s Den when you get prompted to, after your stay, to help future guests.