Chums are usually good with their products and have been pleased with the delivery times and the clothing items received.
This is the first time I had to return the items due the to not liking the...
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Karen
Chums
5 days ago
Thanks for your feedback. I am sorry to hear that you were disappointed with the quality of the trousers you recently purchased. Having reviewed your account, I can confirm that your return was processed and your refund was issued within our advertised 14-day returns time frame. While I appreciate this will not make up for the lack of communication, I hope it reassures you that the return was handled within our standard service levels. We value your feedback, as it helps us monitor both our products and service standards.
Отзывы о товаре
Karen
Chums
5 days ago
Thanks for your feedback. I am sorry to hear that you were disappointed with the quality of the trousers you recently purchased. We appreciate you taking the time to bring your concerns to our attention, and I understand your disappointment when the product did not meet your expectations. I am also sorry that you did not receive an email update regarding your return. This is unusual, as our normal process is to send an automatic email notification as soon as a return is scanned and processed at our warehouse. Unfortunately, on this occasion, it appears that this notification was not received. Please accept our apologies for the disappointment caused by both the quality of the item and the absence of the return update email. We value your feedback, as it helps us monitor both our products and service standards.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.