Delivery is far too slow. Most firms that I deal with supply goods within a few days but you its more like weeks. On one occasion I ordered goods twice becauseI did not think the order had gone...
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Chums
Chums
13 years ago
I am sorry to hear delivery was not made within our timescale, please accept our apologies if we have failed on this attempt. Our warehouse department are currently investigating why there was a delay in your order leaving.
The product was out of stock when I ordered but Chums kept their word and emailed me as soon as it was restocked and I received the sandals within the promised 7 days on receipt of payment.
Goods returned - receipt given at shop but not acknowledged as yet and money not refunded
Chums
Chums
13 years ago
Sorry to hear the items were unsuitable. I have had a look into this and a refund was issued on the 28.08.2013. If you have any further queries regarding this please e-mail us on enquiries@chums.co.uk and we will be happy to help.
Thank you so much for your feed back. We are very pleased to hear you are happy with our service, we do try our very best to ensure that all our customers are satisfied. We are sorry to hear that the smaller size is no longer available, this item is from our summer collection which is now coming to an end. Maybe you could try to re – order this item within the near future. Many thanks
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.