Although the order was accepted, I was informed by letter arriving two weeks later that they were out of stock and unable to fulfil the order..Very disappointed at the whole sequence of events --...
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Chums
Chums
11 years ago
I am disppointed to see that you have not received a great service. I can see you ordered trousers from our lucky dip range, which we sell all year round as a value for money item. I have spoken to our buying department, and the letter has been sent in error. I would be more than happy to re-order the goods for you. I can arrange for a colleague to contact you if required. Please be advised there is an extra postage charge to Channel Islands.
Thanks for the feedback, I am delighted to hear you are pleased with the service you have received. Your comments have been passed to the Quality Control and Buying teams.
Thanks again.
Отзывы о товаре
Дата покупки: 05/10/2014
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Надежный клиент
11 years ago
Satisfactry
Дата покупки: 04/09/2014
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Надежный клиент
11 years ago
As always Chums comes up to their usual high standard in everything I have bought.
I have always been very pleased with Chums, but unfortunately this time I had to return my order as, despite the correct size being quoted on the confirmation e-mail, when I received the trousers...
Thank you for taking the time to provide us with your feedback. Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can assure you that all products we sell are subject to random quality checks to ensure that the items we sell are safe, free from defects and offer value for money.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.