Here at Chemist.net our goal as an online chemist is to continue to combine a competitive pricing strategy with the high quality service you would expect from your community pharmacy to the entire region of the United Kingdom. Chemist.net as an online pharmacy was launched in August 2008 as a division of Pure Health Medical Ltd. Over many years, Pure Health Medical Ltd has built up good relationships with its many suppliers, meaning we are able to offer you some of the cheapest prices from an online chemist with fast delivery using our next day carrier, DX, to ensure quality shipping and service at all times.
We have looked into it and can clearly see what our courier, DX, has done. We are very sorry for your experience and have contacted DX to inform them and they have assured us it will not happen again. We have refunded you the full delivery charge of £9.95, which will be available in your account in the next 3-5 working days, and hope you will give us another chance to show you the highest level of service that Chemist.net always aims for.
If you have any further queries, please contact us either by phone on 0808 156 1686, or by email at sales@chemist.net .
Many thanks,
Giulia
Chemist.net Customer Services