I emailed to ask if it was possible to have the chair delivered assembled and was told it was not supplied unassembled. However when it arrived it was in pieces and we had to assemble it ourselves...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review. I think maybe you may have misundestood us as this chair has never been able to be dispatched assembled. We have a clear drop down box on the site for assembled chairs and also at the bottom of the page it states that the chair is self assembly but I apologise if this was not clear.
Jamie Welch
Отзывы о товаре
Дата покупки: 18/10/2015
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Надежный клиент
10 years ago
Prompt and excellent service.
Отзывы о товаре
Дата покупки: 19/10/2015
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Надежный клиент
10 years ago
a good quick service
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Дата покупки: 09/10/2015
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Надежный клиент
10 years ago
Quick reply to my query and excellent customer service
Thank you for your review and please accept our apologies. Our supplier has had a batch in that they have now pulled from the stock as they were incorrectly packaged. Please accept my apologies as this is not how we normally operate but glad we got is sorted for you in the end.
Jamie Welch
didn't get any info regarding when delivery would be, so I called after a while, oh yes, we will send it out tomorrow, chair was delivered but damaged, they collected it, but had no more stock,...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review and I have to admit that this is not acceptable. We had a problem with a container being delayed but you should have been kept informed and I will be speaking to the line manager in question regarding this. As discussed I will send the chair when in fully assembled for you. Please accept our apologies.
Jamie Welch
reasonable delivery time. decent communication. I contacted them with regards to the fitting of the arms and they explained the reason they are not a fixed part of the frame.
ChairOffice
ChairOffice
10 years ago
Thank you for your review and I have to say that this is the only way that the arm is able to fit on this chair and we sell in excess of 2000 per month and have not experienced this before. As discussed should you ever have a issue with this we will always find a remedy for you.
Jamie Welch
Handle was broken when the chair was received. Emailed the company and the whole unit was replaced the next day.
Couldn't fault the service.
ChairOffice
ChairOffice
10 years ago
Thank you for your review and I am pleased to see you could not fault our service and although the lever was broken when delivered this was the replaced immediately.
Jamie Welch
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.