Fast delivery but had a fault with a chair and was told it was £35 to replace it. Would never use this company again as during the resolve was told i had bought poor quality furniture and ChairOffice...
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Jamie Welch
ChairOffice
9 years ago
Thank you for your review. You had advised us you did not like the chair and that it was not faulty therefore we advised we would have the chair back but carriage charges did apply which were £35. We also advised that we would deliver another chair of your choice free of charge and look into a discount to offset the carriage charges but you put the phone down and would not answer when we called back.
Awful customer service - communication, understanding and general service. Wouold not recommend or use again
Jamie Welch
ChairOffice
9 years ago
Thank you for your review. I am sorry you feel this way. We delivered seven boards and one was damaged I can see, we did ask for images to show the damage and were not able to move forward until we obtained these.
We did send a new board as soon as we received the images and I can only apologise for the courier damage and will look into our communication moving forward.
Отзывы о товаре
Jamie Welch
ChairOffice
9 years ago
Thank you for your review. I do have on record that only one board was damaged and that this was replaced after images were received.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.