Отзывы о Certainly Wood

Thank you so much for your 5-star review! We really appreciate your continued custom and are thrilled to hear you how much you love our kiln dried logs. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Your feedback made our day! We’re delighted that our wood has made such a positive impact and that you found the right product for you and your fire-lighting requirements. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you so much for the 5 star review! We are thrilled you love the product and that you had such a good experience with our customer service team. While it is a rare occurrence for the couriers not to provide an ETA, we are glad that you gave us a call, as our team are always happy to help. Kind regards, The Certainly Wood Team

Thank you so much for your feedback and for your time on the phone just now. We’re really pleased to hear that you’re enjoying the logs. Quality and consistency are our priorities, and it's great to know we're meeting expectations. We’re sorry to hear that your most recent delivery experience didn’t meet your expectations. We have passed your feedback on to the delivery company and are looking to see whether deliveries can be made using a smaller vehicle in future to be suit your needs. In terms of packaging, our bulk bags are made from 100% recyclable flexi-plastics, but you may need to check with your local council to see if they will take them at roadside collection. We are always looking at ways to improve our environmental impact and we take your feedback very seriously. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you so much for your review. We’re really pleased to hear that you were happy with both our delivery and overall Customer service. We really appreciate you letting us know that, on this occasion, our logs were on the larger side (but were thankfully dry), so that we can investigate and see how we can improve in future. We are grateful that we were able to come to a resolution and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for the feedback! We’re delighted that our wood has made such a positive impact and that you feel it is good value for money. We look forward to assisting you in the future! Best wishes, Hayleigh