Отзывы о Certainly Wood

Good morning, Thank you for your lovely feedback! We’re so pleased you’re consistently happy with the quality of our logs and service - that’s exactly what we aim for every time. We're glad to see that you're benefiting from being a member of our Fire Club, don’t forget to let us know your birthday so we can send you your £15 Fire Club voucher! Kind regards Abbie Duce

Thank you so much for taking the time to review your recent order with us! We're delighted to hear that you found the website easy to use and ordering seamless. It's great to know that you find the Firekits, Flamers, and kindling have all worked perfectly for you. We really appreciate your recommendation and look forward to keeping you stocked up for many cosy fires ahead. Kind regards Abbie Duce

Thank you so much for taking the time to leave such fantastic feedback for us and for your continued support - it means a lot that you wouldn't go anywhere else for your woodburning supplies! We're delighted to hear you are enjoying the range of products we stock, especially our KindleFlamers and new mega kindling boxes - the top-down method really is the most efficient way to start your fire. We're really happy to see that you're pleased with our tree planting initiative, just one of the perks that you benefit from with our Fire Club membership - but don't forget to share your birthday with us, so we can send you your £15 voucher! Kind regards Abbie Duce

Good morning, Thank you for taking the time to leave 5 star feedback for us! We're very happy to read that your delivery arrived on time and you're pleased with the service you received. We really hope you enjoy our new birch and oak crates & we'd love any further feedback once you start burning them! Kind regards Abbie Duce

Good morning, Thank you for taking the time to leave us such great feedback. We're happy to read that your extremely happy with the ongoing service and products that you receive from us, and I'll share this with the team members that assisted you with this order. We're also delighted to hear that you're enjoying our new birch crates - they really do light quickly and give a lovely bright hot burn! We truly appreciate your continued loyalty & look forward to serving you again in the future. Kind regards Abbie Duce

Good morning, Thank you for taking the time to leave us fantastic feedback. We're so glad to hear that you're enjoying the Flaming Firewood and making good use of it all year round. It's great that you've found the variation of sizes easy and manageable in your woodburner. If you're looking for another cost effective firewood option, you might like our great value range too. I'm sorry that you did not receive the ETA message. We'll pass that on to our couriers to help improve delivery communications. Once again, thank you for taking the time to leave a review. Kind regards Abbie Duce

Thank you for the 5-star feedback! We’re delighted your delivery was great, efficient and on time. It’s brilliant to hear you’re enjoying the perks of Fire Club membership. Don’t forget to add your birthday to your account so we can send your £15 birthday voucher. You can do that by logging into your account and entering the information here: https://www.certainlywood.co.uk/pages/membership. Once again, thank you for taking the time to leave a review. Kind regards Abbie Duce

Good morning, Thank you for the kind feedback & continued support, it's wonderful to hear that you're pleased with our service every time. We're delighted to hear that our team managed to sort things out quickly for you over the phone and got your delivery to you so promptly! Enjoy the warmth! Kind regards Abbie Duce

Good morning, Thank you for taking the time to review your recent experience with us. We're glad to know that our customer service team were helpful, and we'll feed this back to the members who assisted you on this occasion. We are very pleased you're happy with your logs too. We really appreciate you taking the time to share your thoughts on our new delivery service, as it is helpful to hear where improvements can be made. If you prefer, please contact our team directly on your next order, as we'd be happy to talk through your specific requirements and see if there is anything else we can do to help make the delivery easier. Kind regards Abbie Duce