No real complaints other than delivery. It would appear that the delivery company were not equipped to deal with the large 1.6 bag. they arrived with two men, I was not happy as it appear they were...
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Certainly Wood
Certainly Wood
14 years ago
It sounds like you had your logs delivered by the chuckle brothers!
Seriously, though, very sorry for the poor delivery you had. I can assure you that all the pallets we send through the Palletways network conform with their guidelines in terms of size and weight and you should not be getting drivers telling you they are too heavy. I have passed your comments onto Palletways head office and I do hope that you give us another go in future, give us a chance to show that the delivery can be made without so much fuss.
I am very impressed with the quality and value of the products which is backed up with great service delivery.
I am very pleased to recommend Certainly Wood to my friends and family.
The driver turned up in a vehicle that was significantly larger than the information on the website. he was very unhelpful and obviously unhappy that he had to deliver to our address. despite me...
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Certainly Wood
Certainly Wood
14 years ago
Really sorry for the hassle you had with the delivery but thank you for letting me know. All our deliveries are supposed to be made on the same size of vehicle as detailed on our website. If they turn up on anything larger, please do turn them away and we'll re-arrange delivery in the correct size vehicle so they can access your property without doing any damage.
Alex
Sales Manager at CW
Надежный клиент
14 years ago
Thanks for the prompt response. However, i don't feel that it's terribly useful. As the customer you are then expecting me to send the order away and then arrange another suitable date for the delivery, causing me potential inconvenience. As I see from other comments on this website, this is the most frequent cause for complaint. Surely you should address this directly with your delivery subcontractors and not expect your customers to do it as individuals. There would appear to be a trend identified and perhaps you should raise this directly with them ? Your product is good it's a shame it's being let down by poor delivery.
Certainly Wood
Certainly Wood
14 years ago
I completely agree with your comments. It's an issue that we have recognised are attempting to rectify with our carriers. Using a 3rd party is the only way for us to distribute our product around the UK and it is, at times frustrating that things don't go according to the letter. I have passed your comments on to their customer service department but please be assured that this problem occurs a very small percentage of the deliveries that our carriers make for us.
Alex
Sales Manager at CW
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.