Did not know that they had not got stock of item ordered, did not inform the customer that it was out of stock. Sent out item after the order was cancelled, even then it came a day later than...
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Steve
Caterkwik
8 years ago
We apologise for the inconvenience. This item was ordered and despatched directly from the manufacturer, Bravilor. Bravilor confirmed availability and a delivery schedule. Any exception or deviation to this is expected to be communicated as a matter of urgency. Unfortunately this did not happen and we apologise unreservedly. Bravilor have been made well aware of our mutual disappointment and we are working to ensure this does not happen again. I would appreciate the opportunity to try and put things right. Please give me call on 01229 484922 Steve Doyle
Дата покупки: 15/01/2018
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
I was not happy that you cannot deliver from 11am to 11pm.I was told to pay if I needed those hours.You clearly do not look after your customer.
Steve
Caterkwik
8 years ago
We're sorry that the free 8-6 delivery was not suitable. Wherever possible we work with our couriers and suppliers to improve delivery communications and we offer a host of cost effective,fast and flexible delivery solutions. Uropa, the manufacturer of the Polar unit offer a timed delivery for a small surcharge. We are proud of offering the very best prices available but this can mean margins that don't absorb additional delivery cost. We are disappointed that you believe this means we clearly don't look after our customers - sincerely.
Дата покупки: 16/01/2018
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Everything
Дата покупки: 22/01/2018
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TC
Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Excellent first time service if this is the way they work all the time I will definitely recommend them
Дата покупки: 24/01/2018
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Trusted Customer
Southend on sea
8 years ago
Что Trusted Customer сказал(-а) о Caterkwik:
Excellent service, friendly phone staff & quick delivery at a great price
Spoke to Chris noble, very helpful guy. All very straight forward order. Delivered next day as promised. Communication very good throughout. Will be back. Thank you.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.