Отзывы о Caterkwik

Thank you for the fab feedback, Shirley. We are glad we could help!

Hi, Thanks for the feedback. I do apologise that your experience has been awful this time. I can see that your detergent tablets have been delayed and Summer has been keeping you updated about this including at point of order. I can also see that the Nisbets items you ordered from us are slightly delayed as per Summer's emails. Unfortunately our website does not have the ability yet to display stock but our friendly team are there to keep you up to date on such matters. I do apologise if you have been sent confusing invoices. Invoices are meant as a record of payment, not necessarily indication that payment is outstanding, if you can forward on such invoices to myself I shall take a look into this immediately for you. kelly@caterkwik.co.uk.

Thank you for the great review, we are glad you were happy with our service :)

Thank you for your valuable feedback; I do sincerely apologise for the delay with your query being resolved. I can see that your order is out for delivery today - I believe that we were waiting on stock, however you should have been updated about this. Sorry for any inconvenience that this may have caused.

Thanks for the feedback, Sarah, we do deliver kerbside as is industry standard unless quoted as extra which we are of course, more than happy to do. I am sorry this has left a sour taste - we hope that we can try to manage expectations by putting this in our terms and conditions (as per current document) and we also have it on our order acknowledgements.

Thank you for your feedback. I am sorry that you were not happy with your delivery. I cannot see that you have been in touch about this. Our delivery services are kerbside as standard, although take inside and unpack services can be organised with prior notice and some additional cost. I do apologise that you didn't receive a phone call before delivery; this was a third party delivery and they should call prior but unfortunately we cannot always guarantee this.

Thank you for the great feedback!

Hi David, thank you for the amazing feedback! Here's to the next 10 years :)

Thank you for your feedback. If you could let us know what we could do better, or where we fell short of the mark, that would be great.

Thank you Susan, this is much appreciated.