Good morning, Elaine,
Thank you for taking the time to write this review, your feedback is very valuable to us.
I am sorry to hear that the care staff have had issues with manoeuvring the chair.
The seating assessor would be happy to revisit the chair to assess the damage to the footplate and investigate the difficulties with moving the chair.
We are continuously improving our service, we appreciate your suggestion and I will discuss this with our leadership team.
If there's ever anything further you require from CareFlex, please get in touch. Our email is info@careflex.co.uk, you're welcome to call us on 01626 242235.
- Keevie