We constantly had to chase our adviser for an update, sometimes waiting 4 weeks for…
We constantly had to chase our adviser for an update, sometimes waiting 4 weeks for a response. We were so disappointed with our service and felt we were given incorrect information multiple times....
читать еще
Capital Fortune
Capital Fortune
12 years ago
Thanks for taking time to provide this feedback. It is only by doing so, can we review what has gone so wrong and make all necessary changes. I have undertaken a detailed review into what happened here. On the date of application you did meet the lender’s ex-pat criteria. As you know, the provider then changed their ex pat offering and declined the case. Instead of immediately re-submitting the application to a new ex pat lender, we went through a lengthy appeals process to have the decline overturned as to us it seemed unfair given you met criteria on application. The wait for you and us, I agree was far too long and it is understandable you became so frustrated. The mortgage was eventually offered by a new lender but as you say months later. We normally obtain an offer within 15 – 20 business days of receiving all your documents and your case was exceptional. I sincerely appreciate, we have clearly failed you. We will in future, not pursue appeals against a lender for so long and I promise, we will learn from your experience. David Rostron, Business Manager
4
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
Great advice and customer service. They delivered a competitive solution where all other brokers had…
Great advice and customer service. They delivered a competitive solution where all other brokers had failed.
Capital Fortune
Capital Fortune
12 years ago
This is good to know and we are pleased you were happy with the service. We really appreciate the Excellent rating.
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
Well done! terrific publicity and service always x x x
Well done! terrific publicity and service always x x x
Capital Fortune
Capital Fortune
12 years ago
Thanks for your comments, excellent rating and of course the three kisses ***
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
capital fortune sorted my mortgage after seven major lenders and three mortgage advisers had failed.
capital fortune sorted my mortgage after seven major lenders and three mortgage advisers had failed.
Capital Fortune
Capital Fortune
12 years ago
We are pleased you gave us the opportunity to assist. Thank You.
1
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
Provided an excellent and professional service. I was kept well informed throughout my mortgage application…
Provided an excellent and professional service. I was kept well informed throughout my mortgage application process. I never felt the need to have to chase for information as CF were always on the...
читать еще
Capital Fortune
Capital Fortune
11 years ago
Thanks for the great feedback and kind recommendation
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
As a very difficult case given our personal situation as expats paid overseas, Capital Fortune…
As a very difficult case given our personal situation as expats paid overseas, Capital Fortune were the only people who took our case. Our case handler, Fowzia, was absolutely fantastic and we can't...
читать еще
Capital Fortune
Capital Fortune
11 years ago
Great comments on Fowzia and we're really pleased you love the house
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
I can't recommend Capital Fortune highly enough.
I can't recommend Capital Fortune highly enough.
Capital Fortune
Capital Fortune
11 years ago
Thank You
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
helped me out know end much love for all the staff at capital fortune.
helped me out know end much love for all the staff at capital fortune.
Capital Fortune
Capital Fortune
11 years ago
And our love back to you!
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
Efficient and informative
Staff always available to answer queries
Efficient and informative
Staff always available to answer queries
Capital Fortune
Capital Fortune
11 years ago
Great feedback
0
Поделиться
Надежный клиент
Подтверждено Feefo
12 years ago
A professional if long process but ended siuccessfully.
A professional if long process but ended siuccessfully.
London Mortgage Brokers Capital Fortune are award winning mortgage advisers based in the City of London. They offer a wide range of residential, buy to let and holiday let mortgages from a comprehensive range of mortgage providers. In addition, they offer a full suite of protection insurances from a number of insurance providers.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
London Mortgage Brokers Capital Fortune are award winning mortgage advisers based in the City of London. They offer a wide range of residential, buy to let and holiday let mortgages from a comprehensive range of mortgage providers. In addition, they offer a full suite of protection insurances from a number of insurance providers.