Independent, self-drive touring holidays in Spain and Portugal. Personal service, bespoke tour design & delightful small hotels.
Обслуживание
5
/5
5
4
3
2
1
66
2
0
0
0
68
Оценок за прошлый год:
Просмотр всех 352 отзывов
MC
Mr. David Clarke
Подтверждено Feefo
Bury St Edmunds
2 years ago
Что Mr. David Clarke сказал(-а) о Caminos by Casas Cantabricas:
Everything average
Information was good but some hotels lacked what we would normally stay in
Andy
Caminos by Casas Cantabricas
2 years ago
With regard to the service provided we are very disappointed to hear your comments. We made several iterations of your quotation in order to fine-tune the itinerary to your needs, went out of our way to find a good solution for you in the Costa Brava with the parking you required, offered a discount when requested and even pro-actively helped you to avoid road-closure issues due to a cycling event in the Pyrenees.
In all we believe that we've delivered our usual 5-star personalised service which our other clients (almost without exception) appreciate.
That said if you'd like to give us more details regarding areas where improvements could have been made please don't hesitate to let us know.
MC
Mr. David Clarke
2 years ago
First of all , I never ever asked you for a discount, you only reduced the price because the hotel you put forward on the Costa brava didn’t have any parking which I had to find out for myself and the hotel you switched it for was cheaper . I don’t believe you offered us room options , I don’t call the only room in the roof of a hotel with no windows a standard room , I’d call it sub standard , the hotel near Ainsa didn’t serve food on a Sunday and the only restaurant in walking distance was fully booked so we had to drive 5 miles to eat. We have stayed in many Paradors but they oare now not value for money compared to prices in regarding eating and drinking in Spain.All of the hotels we stayed at were fine apart from the two with a room in the roof with no windows , in fact the first one in Urdax was the best and nicest room and if the Wi-Fi had worked it would have got nine out of ten, The parador Lieda was in an area we didn’t feel safe going out at night . The devil as they say is in the detail
MC
Mr. David Clarke
2 years ago
No I havnt , I never ever asked for a discount and was put in sub standard rooms
Andy
Caminos by Casas Cantabricas
2 years ago
Apologies, reviewing the correspondence we seem to have misunderstood - before finalising you queried if the price was 'fixed' and, as some time had passed from original quotation to booking, and the exchange rate had improved in the intervening months, we offered a discount.
We feel we do make it clear that rooms included are standard doubles and every hotel's available room types are shown in the itinerary proposal document but we'll look into our systems to see if there's some way we can improve that aspect of the communication. We're sorry if you felt the rooms allocated were not up to the expected standard but our hoteliers do usually go out of their way, whenever possible, to give out clients the best room available in the category booked.
0
Поделиться
RW
Roger Wilson
Подтверждено Feefo
Northants
2 years ago
Leonor
Caminos by Casas Cantabricas
2 years ago
Top marks! Thanks!
0
Поделиться
MC
Michael and Eileen Cotton
Подтверждено Feefo
Ledbury
2 years ago
Что Michael and Eileen Cotton сказал(-а) о Caminos by Casas Cantabricas:
Wonderful Holiday
Very easy to contact and listened to any queries.
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Michael and Eileen! It was a pleasure working with you.
0
Поделиться
JO
John
Подтверждено Feefo
Stratford upon Avon
2 years ago
Что John сказал(-а) о Caminos by Casas Cantabricas:
Local knowledge, planning advice, service and back up - as good as it gets!
Our second brilliant Northern Spain tour organised by Andy at Camino by Casas Cantabricas. Faultless help with preparation, organisation and back up before and throughout our trip. Can’t recommend...
читать еще
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, John - that's a joy to hear! It was a pleasure helping you organise another adventure in the Iberian Peninsula.
0
Поделиться
JB
John Braithwaite
Подтверждено Feefo
Bangor N Ireland
2 years ago
Что John Braithwaite сказал(-а) о Caminos by Casas Cantabricas:
Very well-chosen accommodation and areas to see
The service before and during the holiday were very good. My questions before the holiday were all quickly answered.
Andy
Caminos by Casas Cantabricas
2 years ago
That's great to hear John, it was a pleasure working with you
0
Поделиться
JH
Jill Harwood
Подтверждено Feefo
Stroud
2 years ago
Что Jill Harwood сказал(-а) о Caminos by Casas Cantabricas:
Excellent, would recommend
As coordinators of the tour, it was a pleasure to work with Caminos. Andy helped us agree an itinerary and always answered any questions we had.
Vamoos was a very helpful tool and helped us to...
читать еще
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks so much, Jill! It was a pleasure to have you all back on the Iberian roads! You are certainly a rolling museum!
0
Поделиться
CT
Charles T
Подтверждено Feefo
Surrey
2 years ago
Что Charles T сказал(-а) о Caminos by Casas Cantabricas:
Wonderful part of Spain to visit and great hotels booked by Caminos
Their itinerary allowed us to explore the region for the first time. Driving distances were easily manageable on the excellent road system. Hotels were all good. Some provided very good cooked food....
читать еще
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Charles! You´ve made our day and confirmed that all our efforts in finding the right hotels and locations are well worth it! Also glad to hear that you made good use of our Vamoos Travel App.
0
Поделиться
IN
Ian and Christine Nutt
Подтверждено Feefo
Bovey Tracey, Devon
2 years ago
Что Ian and Christine Nutt сказал(-а) о Caminos by Casas Cantabricas:
We can thoroughly recommend Casas and are looking forward to the next tour
First rate in every respect: as we have come to expect from Casas having travelled with them on a number of occasions. Very clear route directions and excellent information on attractions and sights
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Ian and Christine! Every trip organised for you and the rest of the Spotmogs members has been a very welcome challenge!
0
Поделиться
SH
Sharon
Подтверждено Feefo
Bristol
2 years ago
Что Sharon сказал(-а) о Caminos by Casas Cantabricas:
Very Good
Initially there was a delay in responding to my enquiry but, once contact had been established, service was prompt and responsive. There was some confusion over whether the final payment had been...
читать еще
Andy
Caminos by Casas Cantabricas
2 years ago
Thanks Sharon, we do always try to respond as quickly as possible but sometimes, at peak moments it can take a little longer, glad it all worked out well in the end!
0
Поделиться
JL
John Lang
Подтверждено Feefo
Cotswolds
2 years ago
Что John Lang сказал(-а) о Caminos by Casas Cantabricas:
Excellent route planning and outstanding service
The service from Casas Cantabricas was superb. Inevitably there were requests for modifications to bookings and Andy and team were outstanding, finding alternative hotels where required and then...
читать еще
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, John! We are always happy to help our clients find suitable alternatives when required and it was certainly a pleasure working with you again. Look forward to hearing from you for more epic trips!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.