Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Brooks Braithwaite | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 954 отзывов

Mrs Andrea Macpherson

Подтверждено Feefo

Brynna, Pontyclun

1 year ago

Что Mrs Andrea Macpherson сказал(-а) о Brooks Braithwaite:

Timely reminder and competitive renewal quote.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a response, we are glad you are happy with our service

Надежный клиент

Подтверждено Feefo

1 year ago

Keep the renewal to a minimum.

Efficient with all the paperwork, always on time with the renewal.Have yet to deal with a claim yet.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Jenny Eales

Подтверждено Feefo

Wisbech

1 year ago

Что Jenny Eales сказал(-а) о Brooks Braithwaite:

Follow up on outstanding points rather than waiting for the client to chase

Phone representatives are friendly and helpful. The policy includes all terms which our business requires. Some points of the process were a little slow and I needed to chase them up in order to get...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we will take on board your comments regarding activation of the policy

Надежный клиент

Подтверждено Feefo

1 year ago

Надежный клиент

Подтверждено Feefo

1 year ago

Customer service and care.

My insurance was renewed without any prior warning. When I cancelled the policy and direct debit the money was still taken the following month. Having contacted again they have reset the direct debit...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, all feedback is important to us. Having investigated this further I can see that the direct debit was in submission with the bank, so we were unable to cancel this. As soon as the payment was made we were able to provide you with a refund and the policy was cancelled from the inception date. Whilst we endeavour to address any banking issues as soon as possible, we do have to work with how the banks process payments, and if it is in submission they will not allow a payment to be returned. I do hope this clarifies why the payment was taken.

Надежный клиент

Подтверждено Feefo

1 year ago

Kirsty was very helpful with getting me insurance which was quite specialist. Great communication and good price.

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased you are happy with the service and I will pass on your comments to Kirsty!

Gary Baxter

Подтверждено Feefo

Fleet

1 year ago

Что Gary Baxter сказал(-а) о Brooks Braithwaite:

Great service and easy to deal with

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, we are pleased you are happy with our service

Надежный клиент

Подтверждено Feefo

1 year ago

Bit more reassurance/confidence when customer needs info

Thorough and friendly

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide feedback, it is very useful for training purposes. We will take on board your comments regarding providing reasurance and confidence.

Neil

Подтверждено Feefo

East Lothian

1 year ago

Что Neil сказал(-а) о Brooks Braithwaite:

No. The service was excellent.

Brooks Braithwaite (Petplan Sanctuary) provided excellent service. My claim was handled quickly and efficiently, with clear communication throughout. As the saying goes, you only find out how good...

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Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to send a review. We are delighted that you are happy with our service!

Mrs Beryl Atkinson

Подтверждено Feefo

South Sheilds

1 year ago

Что Mrs Beryl Atkinson сказал(-а) о Brooks Braithwaite:

Excellent

Lisa A

Brooks Braithwaite

1 year ago

Thank you for taking the time to provide a review, we are pleased that you are happy with our service.

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Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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