Отзывы о Carp Scene

Good Morning, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you did not receive your parcel and fully understand how frustrating this experience must have been. Having reviewed your order, I can confirm that it was placed on 27th January and was picked, packed, and dispatched the very same day. According to the Parcelforce tracking information, a delivery attempt was recorded on 28th January (next working day), after which the parcel was held at the depot. On 10th February, we offered either to recall and re-ship the parcel or to issue a full refund. You chose the refund option, which we processed immediately. At the time of writing, we have still not received the parcel back from Parcelforce. While we always strive to provide a smooth and reliable service, courier issues can unfortunately occur from time to time. In this instance, we dispatched your order promptly and issued a refund as soon as it was requested, without waiting for the parcel to be returned to us. We completely appreciate how disappointing delivery problems can be, and we are sorry that this situation arose. However, we hope you can see that we acted quickly and responsibly at every stage within our control. Kind regards, Carp Scene

Good Morning Edwin, Thank you very much for your updated feedback — we truly appreciate you taking the time to amend your review. We’re really grateful that you’ve acknowledged the prompt refund and that the issue ultimately lay with Parcelforce rather than with us directly. While courier problems are unfortunately outside of our control, we always aim to resolve any issues as quickly and fairly as possible, so it means a lot that you recognised this. Thank you again for your understanding and for updating your rating from 1 to 5 — that genuinely makes a difference to an independant business like ours. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch. Kind regards, Carp Scene

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣

Thank you so much for your kind feedback – it truly means a lot to us! 😊 We look forward to working with you again in the future. 🐟 Tight lines, The Carp Scene Team 🎣