It hasn’t arrived! Waited ages. No communication!!!!
Ella
best4hedging
10 months ago
Hi, thanks for taking the time to leave us this feedback. I am so sorry your order was delayed arriving with yourself. I have sent you an email and tried to call you to discuss this. Your delivery charge has been refunded back the way you paid. I cannot apologise enough for this delay. Hornbeam is wonderful for colourful seasonal interest. Over autumn/winter when the plants are dormant the leaves turn brown, and the plants hold onto these leaves. Then when the weather warms up again in spring healthy new green leaves will push through. Your new hedge will also attract lots of lovely wildlife to your garden 🐞🐦.I hope you enjoy your new hedging and the wildlife it will bring to your garden. Thank you once again for the review and thank you for being such a great customer and if we can help you with anything further please let us know 😊. Many thanks, Ella, Customer Care.
Надежный клиент
10 months ago
I am very pleased with the prompt response to my complaint and the apology. The product arrived today. I am very pleased with it and seeing how they handle problems I would not hesitate to use them again. Well done best 4 hedges. For truly providing customer service.
I had a query about an order received and sent photos and email and was very impressed by the service offered which was a replacement and also a refund. I cannot fault best4hedging with their help.
Plants where not package well so the shrub plants received where damaged.
The beech hedging plants delivered where the incorrect size from what was ordered.
A number of the beech hedging...
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Customer Care
best4hedging
10 months ago
Hi, Thank you for your feedback. I am so sorry so many of your plants arrived in such poor condition, and I do understand how disappointing and frustrating this was for you. Looking at our system I can see my colleague Vicky has processed a partial refund for you which should be back on your payment card.
I do hope the rest of your plants have settled in to their new home.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Отзывы о товаре
Customer Care
best4hedging
10 months ago
Hi, Thank you for your feedback. I am so sorry so many of your plants arrived in such poor condition, and I do understand how disappointing and frustrating this was for you. Looking at our system I can see my colleague Vicky has processed a partial refund for you which should be back on your payment card.
I do hope the rest of your plants have settled in to their new home.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Best4hedging is a large nursery business providing online and telephone shopping to the UK, making gardening easy!
With over 10 acres of hedging plants and several years experience of large volumes of online sales, you can be certain that you're dealing with garden professionals.