Отзывы о Barnes Coaches

Thank you for your review and for taking the time to share your feedback. We're delighted to hear that Steve made such a positive impression. We're sorry that traffic into London impacted your journey. Unfortunately, congestion in and around the capital can be unpredictable, and despite careful planning, delays can sometimes occur. Thank you also for your comments regarding the coach and onboard facilities. We continue to invest in our fleet and appreciate all feedback as it helps inform future improvements. With regard to the timings of the London Eye and river cruise, we understand your frustration at having limited free time between and after the attractions. When arranging group visits, we are often restricted by the times allocated to us by the attraction operators due to the volume of group bookings they are managing on any given day. While we always try to secure timings that allow a good balance of organised activities and free time, this is not always possible. We appreciate your feedback and are pleased that, overall, you enjoyed the day with us. We hope to welcome you on board again soon.

Thank you for your review. We're delighted to hear you had a really good trip. It's great to know you felt the trip offered good value for money. Thank you also for your feedback regarding coach travel only excursions. We appreciate your comments and always welcome suggestions on how we can make our trip descriptions clearer. We do try to make this clear within the tour information, which details exactly what is included in the cost of the trip. We're pleased you enjoyed your day overall and hope to welcome you on another Barnes Coaches trip soon.

Thank you for your feedback. We are very sorry to hear about the difficulties experienced by your friend during the trip. We have spoken directly with your friend regarding this incident and have discussed the matter with them. We fully appreciate how distressing and uncomfortable this situation must have been, both for your friend and for those travelling with her. Accessibility is something we take very seriously, and we are reviewing what happened with the vehicle and equipment used on the day to help prevent a recurrence. We sincerely apologise for the experience and appreciate you bringing your concerns to our attention.