AXA Insurance больше не является активным клиентом Feefo
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Надежный клиент
Подтверждено Feefo
1 year ago
Renewal price
Reasonable price for renewal insurance happy to have a 2nd year with AXA
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you're happy with the renewal price. Thanks for choosing to stay with AXA for a 2nd year, we really appreciate your custom.
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
No reason to contact.However I will leave if the premium increases by the same amount next year.
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
I'm sorry to hear your home insurance price increased this year. I've logged your dissatisfaction around this.
When assessing prices, underwriters look atfactors such as claims experiencewithin the postcode area that you live - if we've seen an increase in the number of claims (as examples; a rise in burglaries, storm & flood claims)we would deem this to be a higher risk & that would be reflected in the price.
Overall, insurance is a risk-based premium and based on statistics. The premium is based on that perceived risk.
It's great to see though that you benefitted from a discretionary loyalty discount.
Thank you for renewing your home insurance with us for a 3rd year.
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Easy to renew and competitive
Online excellent
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you found the renewal process was easy and you found the price to be competitive.
Thank you for renewing your home insurance with us for a 5th year. We really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Good
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you're happy with everything and have chosen to renew another car insurance policy with us for another year. I can see you've been with AXA overall since 2012, so we really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
Respected customers
Very clear and precise. Understood my situation and improved my renewal price
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you were happy with the renewal process and that we could help you out over the phone.
Thank you for renewing your home insurance with us for another year. I can see you've been with AXA since 2018, so we really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
0
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NO
Norrie
Подтверждено Feefo
Market Drayton
1 year ago
Что Norrie сказал(-а) о AXA Insurance:
Stayed with AXA
Good communication before renewal. Documents easy to access online. Would have been 5 stars but the price went up. Could find cheaper by comparing but AXA has a good reputation
Paula
AXA Insurance
1 year ago
Hi Norman.
Thanks for taking the time to leave another review of your experience.
It's great to see you've stayed with us for another year. I'm sorry to hear our price wasn't as competitive this time around for your home insurance but I'm glad to hear you found it easy to renew.
We aim to offer a premium product along with the best service we can, which means we can't always be the cheapest on the market, sorry about that.
Thanks for insuring your home with us for a 3rd year - we really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
0
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NO
Norrie
Подтверждено Feefo
Market Drayton
1 year ago
Что Norrie сказал(-а) о AXA Insurance:
Stayed with AXA
Now there's a first, an insurance company who's car renewal premium means you don't have to compare the market. Well done AXA. Communications good and documents easy to find online.
Paula
AXA Insurance
1 year ago
Hi Norman.
Thanks for taking the time to leave a review of your experience.
It's great to see you've chosen to stay with AXA for both your car and home insurance!
I'm glad to hear we could offer you a competitive price again and that you were impressed with our renewal process and communications.
Thanks for insuring with AXA since 2023, we really appreciate your loyalty and custom!
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
As above
Simple to renew my policy with a reasonable price and someone pleasant to talk to on the phone
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
I'm glad to hear you were happy with the renewal process and you're happy with the service we offer over the phone.
Thank you for renewing your car insurance with us for another year. I can see you've been with us since 2018, so we really appreciate your loyalty & custom.
Best wishes
Paula
AXA Customer Service Team
0
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Надежный клиент
Подтверждено Feefo
1 year ago
made my insurance renewal very easy to adjust to my request/ helpful with service advice.
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you found the renewal process was easy and you're happy with the service we provide.
Thank you for renewing your home insurance with us for a 3rd year. We really appreciate your custom.
Best wishes
Paula
AXA Customer Service Team
0
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FG
Frederick Gruncell
Подтверждено Feefo
North London
1 year ago
Что Frederick Gruncell сказал(-а) о AXA Insurance:
Happy to renew.
Quick and easy to follow and a good price . Pleased to be with AXA for another year.
Jon
AXA Insurance
1 year ago
Good evening, Frederick.
Thanks for leaving your fab feedback for us.
It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.
Jon
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.