Отзывы о AXA Insurance - Northern Ireland

Good afternoon Cian Thank you for sharing your experience. I sincerely apologise for the disappointment and any frustration caused. It’s important to us that our customers feel supported and treated fairly, and I regret that your recent experience did not reflect that. Upon reviewing your situation I can see that your policy with us since '23 was set to auto renew and as mentioned in the renewal, we will automatically renew your policy if we do not hear from you. As we did not hear from you, we automatically renewed same. You had then taken out another policy online imputing invalid information which allowed a discount which was not applicable. When you contacted us regarding the duplicate payment we allowed a discount on the correctly rated policy and had the invalid policy voided. This ensures that your policy and all information is rated correctly. We want to thank you for renewing your policy. We value your custom and look forward to being of service to you in the future. Kind regards Sinead Feefo Coordinator