Hello Nandan,
Hope you're doing well.
We truly value your feedback and understand your frustration. We recognize that handling and accepting losses is one of the biggest challenges in our industry.
Please note that the daily drawdown threshold is calculated from balance or equity whichever is higher during the day's rollover. However, within the day if your bal or equity goes above the previous day's balance or equity whichever was higher then the daily drawdown threshold also gets calculated from the new equity high. Please refer to the below article carefully on how the daily drawdown calculation works. https://audacitycapital.zendesk.com/hc/en-gb/articles/21203345549970-What-are-the-criteria-involved-in-determining-daily-drawdown-and-maximum-drawdown-within-the-Ability-Challenge-program-at-Audacity-Capital
Your equity made a high and went till $9,849.47 at 02:19:38 server time and your daily drawdown threshold was set at $9,110.75 from the highest equity, and your equity went till $9,110.52 below the threshold level, violating the daily drawdown threshold. We have attached the proofs below:
https://ibb.co/ZRQCp7j5
We highly advise you to read all the articles carefully especially the drawdown rules for better understanding. If you have any questions or concerns about your account or want a detailed review of your account, please don't hesitate to reach out to our Support team at support@audacitycapital.co.uk from your registered email with us. We’d love to address any specific concerns if you’d like to reach out directly to our support team.
We appreciate your feedback, but we must express our disappointment at being unfairly accused of wrongdoing. Since 2012, we've been operating following the principles of transparency and fairness, distributing profits to traders worldwide on a daily basis.
We wish you good luck in your trading career.
Kind regards,
Audacity Capital
