Poor customer service. No ability to speak directly to staff. Order was missing items and them when replacements sent they were not of the same size as supposed to be.
Ashridge Nurseries
Ashridge
2 years ago
Good morning and we are sorry that your experience was unsatisfactory and thank you for letting us know. We take all feedback seriously and we will take your comments on board. If you are unable to get through on the phone, please email us and we can call back at a suitable time for you. In regards to your missing plants, we can see that replacements were sent straight away, but we have received no correspondence in regard to these being insufficient size. We would very much like to help resolve any concerns you may still have regarding your order and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Feefo in the subject line.
You are a valued customer and look forward to helping you.
Отзывы о товаре
Ashridge Nurseries
Ashridge
2 years ago
Good morning and we are sorry that your experience was unsatisfactory and thank you for letting us know. We take all feedback seriously and we will take your comments on board. If you are unable to get through on the phone, please email us and we can call back at a suitable time for you. In regards to your missing plants, we can see that replacements were sent straight away, but we have received no correspondence in regard to these being insufficient size. We would very much like to help resolve any concerns you may still have regarding your order and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Feefo in the subject line.
You are a valued customer and look forward to helping you.
Very impressed with the packaging. I had a mixed order of a standard bareroot tree, a potted mulberry tree, 2 potted climbers and some barerooted whips. They were all wrapped up very carefully and...
Good communication, quick delivery, well packaged, good quality plants and lots of information and advice on how to plant the new trees to get them off to a good start. Now I'm looking forward to...
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Отзывы о товаре
Дата покупки: 24/01/2024
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William Horsfield
Подтверждено Feefo
Town.
2 years ago
Что William Horsfield сказал(-а) о Ashridge:
Good secure packageing and looks strong and healthy.these wi"lift my shady garden.
Good communication regarding delivery etc, I had previously ordered the same trees but these were different so will require longer to achieve the same appearance. Ashbridge didn’t respond to me being...
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
A high quality, mail order, garden plant nursery; you can buy trees, hedging, roses, climbers, and many flower border staples, all safely online. We deliver across mainland England, Scotland & Wales, and the Isle of Wight to gardeners at home, and to farmers & forestry projects.