I was very impressed by the way they handled my order being damaged in transit. Communication was good and replacements were sent out quickly. Very happy with the service.
I placed my order during the recent sale, and it took longer to arrive than expected. I was quickly reassured when I queried the delay - first by AI then by a very polite human. Two days later I...
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Дата покупки: 24/05/2026
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MA
Maria
Подтверждено Feefo
3 months ago
Что Maria сказал(-а) о ARRAN - Sense of Scotland:
Are you saying it's been delivered? I have not received my purchase
Hailey
ARRAN - Sense of Scotland
3 months ago
Hi there,
Thanks for getting in touch. We've checked the tracking information and it is currently showing as delivered.
If this isn't the case and you haven't received your order, please do get in touch with us at info@arran.com and we'll be more than happy to investigate this for you and get it resolved as quickly as possible.
Kind regards
The ARRAN Sense of Scotland Team
Дата покупки: 24/05/2026
0
Поделиться
EL
Elizabeth
Подтверждено Feefo
GBR
3 months ago
Что Elizabeth сказал(-а) о ARRAN - Sense of Scotland:
Need to update if orders are delayed due to stock shortages. Have purchased these items before wife likes these items so sale prices are a bonus
Hailey
ARRAN - Sense of Scotland
3 months ago
Thank you for your feedback, and we're delighted to hear your wife enjoys the products and that you were able to take advantage of the sale prices.
We sincerely apologise for the delay to your order. Any items that are on pre-order should be clearly marked on our website, however we're very sorry if this was missed in this instance or wasn't clear during your purchase journey.
We appreciate you taking the time to bring this to our attention, and your feedback will be shared with the relevant team as we continue to improve the customer experience.
Kind regards
The ARRAN Sense of Scotland Team
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.