I have not received my order as delivery was attempted twice to a clearly business address on days when all of Scotland was closed. Haven't received any further communication from Arran Sense of...
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Hailey
ARRAN - Sense of Scotland
8 months ago
Hi,
Thank you for taking the time to leave feedback,
We’re so sorry to hear about this and completely understand how frustrating that must have been. Please accept our apologies for the inconvenience caused, especially with delivery being attempted on days when the business was closed.
We’re also really sorry that you haven’t had any further updates or been able to track your parcel — that’s certainly not the experience we want for you. We’ve passed this straight on to our customer service team, and they’ll be in touch with you shortly to get everything sorted.
Thank you for letting us know, and again, we’re very sorry for the trouble this has caused.
Kind regards
The ARRAN Sense of Scotland Team
Excellent customer service. You only find out if a company is trustworthy when there is a problem. And the problem was my fault. I bought shampoo not shower gel as a Christmas present. Arran accepted...
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.