Отзывы о ARRAN - Sense of Scotland

Hi Collette, Thank you for your feedback, and for your kind comments regarding our postage and packaging — we really appreciate that. However, I’m very sorry to hear about your experience with the condition of your order. That must have been extremely unpleasant, especially given your allergy, and we completely understand your concern. This is certainly not the standard we expect, and we sincerely apologise for the distress and inconvenience caused to both you and your dad. Please be assured that we take hygiene and handling standards very seriously. Your comments have been shared with our packing team so this can be addressed internally and to help ensure this does not happen again in future. We’re glad to hear that your previous experiences with us have been positive, but we’re truly sorry that this incident let you down. If there is anything further we can do for you, please don’t hesitate to get in touch. Warm regards, The ARRAN Sense of Scotland Team