Shop service was great,but shipping an absolute nightmare it seems due to free postage Royal Mail has no concern for the delivery status and they keep miss their delivery dates and in this instance...
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AQUACADABRA TEAM
Aquacadabra
18 days ago
Dear Valued Customer,
Thank you for your feedback. We’re pleased to hear that you were happy with the service you received from our team. However, we’re very sorry to learn about the issues you experienced with the delivery of your order.
We understand how frustrating it can be when a parcel is delayed, especially when it is misrouted and arrives later than expected. While delivery services are handled by our courier partners, we appreciate that this still impacts your overall experience with us. We value your comments regarding the delivery process and will take this feedback on board as we continue to review our shipping services.
Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a smoother experience in the future.
Best wishes,
Aquacadabra Team
Easy to find product, payment efficient, and delivery excellent.
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Valued Customer,
Thank you for your wonderful feedback and recommendation. We’re delighted to hear that you found it easy to locate the product you needed, that the payment process was efficient, and that you were pleased with the delivery service. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
This company always sends orders out quick no messing, been using them for years, was very helpful when I used to visit their original shop, I've moved away now so use postal service, company I trust
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Roger
Thank you for your wonderful feedback and continued support over the years. We’re delighted to hear that you have consistently experienced quick and reliable service from us and that you still choose to shop with us after moving away. It’s especially lovely to hear that you have fond memories of visiting our original shop and found our team helpful. Your trust and loyalty mean a great deal to us, and we truly appreciate your kind words.
Best wishes,
Aquacadabra Team
Great service, thanks. Great value for money a d well packaged.
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Richard
Thank you for your wonderful feedback. We’re delighted to hear that your first purchase with us was such a positive experience. It’s great to know that you were pleased with the service, value for money, and packaging of your order. We truly appreciate your support and hope to serve you again soon.
Best wishes,
Aquacadabra Team
Dear Valued Customer,
Thank you for your kind feedback. We’re delighted to hear that you found the best price with us and were pleased with the delivery service. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Finding what I required was simple and efficient, and delivered in a timely fashion
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Valentin
Thank you for your positive feedback. We’re delighted to hear that finding the items you required was simple and efficient, and that your order was delivered in a timely manner. Your support is greatly appreciated, and we hope to serve you again soon.
Best wishes,
Aquacadabra Team
Дата покупки: 25/05/2026
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Valerie Hartley
Подтверждено Feefo
19 days ago
Что Valerie Hartley сказал(-а) о Aquacadabra:
A very good company to deal with always reliable
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Valerie
Thank you for your kind feedback. We’re delighted to hear that you find us a reliable company to deal with. Your continued support means a great deal to us, and we truly appreciate your confidence in our service.
Best wishes,
Aquacadabra Team
I paid for next working day delivery and it wasn’t dispatched in line with this schedule.
I purchased an air pump on Saturday so expected the order to be fulfilled and dispatched on the Monday and...
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AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Valued Customer,
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration. We appreciate that when you pay for next working day delivery, you expect your order to be dispatched and delivered within the advertised timeframe, particularly when the item is urgently needed.
We are also concerned to hear that part of your order was missing when it arrived. This is clearly not the level of service we aim to provide, and we sincerely apologise for both the delivery delay and the missing testing strips.
Please contact our customer service team with your order details so that we can investigate what happened and work towards an appropriate resolution. We understand the inconvenience caused, especially as you had to purchase another air pump elsewhere, and we regret that we let you down on this occasion.
Best wishes,
Aquacadabra Team
Easy to use site for pond water treatment.
Easy to buy stuff.
Prompt delivery.
Great stuff!!
AQUACADABRA TEAM
Aquacadabra
19 days ago
Dear Valued Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you found our website easy to use and that purchasing your pond water treatment products was straightforward. It’s also great to know that you were pleased with the prompt delivery. Your kind words and support are greatly appreciated.
Best wishes,
Aquacadabra Team
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Whether you keep coldwater, tropical, marine or pond fish - here at Aquacadabra we have a huge selection of products from leading manufacturers - to help you succeed in our great hobby.