Again, this would have been 5 stars, but Adapt need a fair policy/procedure in place that ensures all participants, regardless, are given the same opportunities. I'm not a fan of unfairness.
Paul
Adapt (UK) Training Services
1 year ago
Thanks for your valued feedback. We appreciate you have considered giving us a 5 star review but understand you feel unfairly treated by the assessment process. We do in fact have an assessment appeals procedure and a customer complaint process, both of which you have not engaged with.
The instructor has confirmed that you agreed you were ready for your assessment, The assessment was then declared as an assessment by the instructor before you started it. At the end, you were informed why you failed the assessment (hitting a cone - of which was also highlighted before your assessment).
In turn, we had offered you a free re-assessment at a time convenient to us but you were unable to make that date.
We take pride in our consistent standards of training and customer service and we will continue to work with you so that you are competent in the workplace - please feel free to contact us if you require any further assistance.
Отзывы о товаре
Paul
Adapt (UK) Training Services
1 year ago
Thanks for your valued feedback. We appreciate you have considered giving us a 5 star review but understand you feel unfairly treated by the assessment process. We do in fact have an assessment appeals procedure and a customer complaint process, both of which you have not engaged with.
The instructor has confirmed that you agreed you were ready for your assessment, The assessment was then declared as an assessment by the instructor before you started it. At the end, you were informed why you failed the assessment (hitting a cone - of which was also highlighted before your assessment).
In turn, we had offered you a free re-assessment at a time convenient to us but you were unable to make that date.
We take pride in our consistent standards of training and customer service and we will continue to work with you so that you are competent in the workplace - please feel free to contact us if you require any further assistance.
An independent training provider based in Liverpool, Merseyside operating throughout the UK & Europe, Adapt (UK) Training Services Ltd has grown from strength to strength and has built a reputation that people can rely on.
Success has been achieved with the help of our internal advisors, accrediting associates, Union Health & Safety specialists and has grown through the requirements of our ever growing client base.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
An independent training provider based in Liverpool, Merseyside operating throughout the UK & Europe, Adapt (UK) Training Services Ltd has grown from strength to strength and has built a reputation that people can rely on.
Success has been achieved with the help of our internal advisors, accrediting associates, Union Health & Safety specialists and has grown through the requirements of our ever growing client base.