When I spoke to one of The Wool Company sales team they were helpful and informative about the product and make suggestions about fit and sizing. This was important as I have a continental size bed...
Had order confirmed and assurance of speedy delivery of Lambskin Comforter. then received email to say 2-3 weeks delivery. Chose another item (Honey Rug). Next day received first item and day after...
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Надежный клиент
13 years ago
Polite and efficient over the phone but perhaps an unlucky mix up due to a silly email saying my order would not now take the few days to arrive as assured but would now take 2 - 3 weeks. (It came the next day as it happens, but not before I had decided to order a different item as I needed a christening gift speedily).. that arrived too and has been sent back. Would like to know it has arrived and that I have been reimbursed.
The Wool Company
The Wool Company
13 years ago
Thank you for your review. This was truly a mixup - human error - and we have now improved our system to reduce the risk of this happening again. We are continually working on system improvements.
I am sorry we didn't phone you about the return. We do always email customers confirming receipt of returns but I can see that in this case we should have phoned you, for which I apologise.
Regards
Harry Mayman
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products (See our 'Why Use Wool?' facts at the bottom of each web page) and it is our mission to share our belief with the rest of the world that cares to listen.