Step2wo больше не является активным клиентом Feefo
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Надежный клиент
8 years ago
My parcel is lost and customer service hasn’t responded
No display name for online@step2wo.com
Step2wo
8 years ago
We have looked into this for you and I can see that my colleague did liaise with you regarding this. Your order was dispatched, delivered and signed for on time, however this was to your billing address that you entered when placing the order. Please note; that we currently do not offer the option to have a different billing and delivery address.
Took nearly four weeks from initial order for shoes to arrive and then only one of the two pairs I ordered turned up as apparently one pair were lost in their warehouse. Was given a voucher for next...
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No display name for online@step2wo.com
Step2wo
8 years ago
We are so sorry for the delay in receiving your order. I have looked into this and can see that this did in-fact take 12 working days which is obviously a lot longer than our 5-7 working days estimate. I am sure one of our colleagues did explain, but we did have a serious issue with one of our couriers having lost a vast amount of cartons that were on the way to our main warehouse for dispatch. This meant that in a lot of cases we had to re-call items and/ or cancel items from customers orders. We can completely appreciate how frustrating this must have been for you, and is by no means acceptable or common practice for us as a company. This is something we have taken up with our courier to hopefully prevent for future. We do hope you will use the offer we provided as a way of an apology. Again, we sincerely apologise.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
