Отзывы о Mower Magic Ltd

We are disappointed to read this feedback, as it does not fairly represent the high level of expert service and support our team provided throughout this customer’s case. Our technical specialists worked diligently to investigate the issue in detail, despite the fact that the core problem stemmed from external factors beyond our control — specifically, the poor state of the local telecom signal on the customer’s island. This connectivity issue prevented stable 4G communication with the robot and our servers, and it is regrettable that this was misinterpreted as a deliberate block or failure on our part. We would like to emphasize that Mammotion’s support team provided full, professional assistance at every stage, including detailed diagnostics and follow-up communications. We are confident that our guidance went well beyond the simplistic “switch it off and on again” approach described. Furthermore, the comments about the robot’s performance and maneuverability do not reflect the experience of the vast majority of our customers, who have found the Luba series — including the 2AWD and 4WD configurations — to deliver exceptional results across a wide range of terrains. While we respect every user’s right to share their personal experience, we stand by the quality of both our products and our service, which continue to receive excellent feedback from customers around the world.

Thank you.