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Отзывы о Hiscox Insurance | Отзывы о службе поддержки клиентов для {{merchantUrl}} | Feefo

Просмотр всех 3,857 отзывов

Надежный клиент

Подтверждено Feefo

14 years ago

No one called me back!

Hiscox Insurance

14 years ago

I am sorry that we did not call you back as this does not meet our own expectations of service, and please accept my apologies for this. We have recently amended our call back processes, and should you choose to allow us to quote for your business in the future, I would like to expect that we would perform more satisfactorily. Annabel Venner Marketing Director

Надежный клиент

Подтверждено Feefo

14 years ago

Very good clear advise

Надежный клиент

Подтверждено Feefo

14 years ago

It was at least £200 more than other quotes from leading insurers

Надежный клиент

14 years ago

Computers were down and did not call back as promised.

Hiscox Insurance

14 years ago

I’m sorry that you were unable to obtain a quotation for Home insurance due to technical issues with our systems and that we did not call you back and this does not meet our own expectations of service. Please accept my apologies for this. We have recently amended our call back processes, and should you choose to allow us to quote for your home insurance in the future, I would like to expect that we would perform more satisfactorily. Annabel Venner Marketing Director

Надежный клиент

Подтверждено Feefo

14 years ago

I didn't purchase a policy from Hiscox because when compared to similar quotes your excess was…

I didn't purchase a policy from Hiscox because when compared to similar quotes your excess was 100% bigger and your premium was over 200% higher.

Надежный клиент

Подтверждено Feefo

14 years ago

The process of obtaining a quote was very simple: not an excessive number of questions.

Надежный клиент

Подтверждено Feefo

14 years ago

Hiscox was about £300 more expensive than other insurance for the same period with the same…

Hiscox was about £300 more expensive than other insurance for the same period with the same cover which I checked .

Надежный клиент

Подтверждено Feefo

14 years ago

More than 30% more expensive than the competition

Надежный клиент

Подтверждено Feefo

14 years ago

Not competative on price

Надежный клиент

Подтверждено Feefo

14 years ago

Phone operator required information that I did not have and had to phone previous insurer.…

Phone operator required information that I did not have and had to phone previous insurer. Given that all details are shared by insurers, the operator would have had access to the information anyway!...

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Hiscox Insurance

14 years ago

I am sorry that your experience with our call centre fell short of our own expectations of service excellence. We work to ensure that we complete quotations with the minimum of time and fuss, and I can only apologise for disappointing you. I have passed your comments to our Operations team, and we will review our process to ensure that we minimise such inconvenience in the future. Annabel Venner Marketing Director

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