Too expensive and has to cancel my contract completely and vacate the storage unit to be able to remove the additional insurance ! Ridiculous
Simon Burnett
Metro Storage
8 years ago
Thank you for taking the time to review. I am afraid we are completely at a loss to understand why you have said what you have said. We INCLUDE insurance in the price of storage. The small unit you rented came with a £1000 insurance cover. We require all customers to have the right amount of cover to cover the value of the goods in storage. This protects you the customer and we can never advise a customer to be underinsured...that would not be sensible. You put the value of goods going into storage as significantly higher and so you were charged as per the storage agreement for the additional insurance, which came to 96 pence per day! I cannot see what we have done to warrant a 2 star review when we have provided you with 24/7 storage with insurance and provided you with the additional insurance you needed based on the value of what you put into storage. ALL storage companies quite rightly insist that customers have the correct insurance in place. We are no different. If you had an issue with that it is a real shame you did not revert to us at the time so we could have sorted this out then. We feel strongly that all we have done is to provide you with 24/7 storage with the correct level of insurance for your needs.
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MN
Mr Tazio Puri Negri
Подтверждено Feefo
8 years ago
Что Mr Tazio Puri Negri сказал(-а) о Metro Storage:
Great price for a great service ! Highly recommended
Simon Burnett
Metro Storage
8 years ago
Thank you for your kind review we really appreciate it!
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OA
Olga Ashour
Подтверждено Feefo
8 years ago
Что Olga Ashour сказал(-а) о Metro Storage:
Your service once contact is established is great! Quick to start up and access is almost immediate. Instructions are also very clear.
The downside:
1. The 0800 call center - does not answer phones...
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Simon Burnett
Metro Storage
8 years ago
We appreciate your feedback and take on board your comments. We are working hard to resolve the issue with our telephone answering colleagues and clearly need to improve in this area. Glad you are happy with the storage etc once contact was made!
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Надежный клиент
Подтверждено Feefo
8 years ago
Great service
Friendly efficient service, helpful staff at the site, immaculately clean, well lit premises and plenty of choices as to size.
Simon Burnett
Metro Storage
8 years ago
Thank you for the really positive feedback we really appreciate it!
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JU
Julie
Подтверждено Feefo
Islington
8 years ago
Что Julie сказал(-а) о Metro Storage:
Units Clean and Bright - Quick and efficient booking system.
The units are nice and clean and bright. When I came to view, though no-one was there, an appointment was quickly arranged by mobile at a time convenient to me. From viewing to booking, it was all...
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Simon Burnett
Metro Storage
8 years ago
Thank you for your feedback...we appreciate it!
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MY
Ms Yu Yue
Подтверждено Feefo
8 years ago
Что Ms Yu Yue сказал(-а) о Metro Storage:
Thank you for helping me!
It’s a 100% self-storage without a porter thus you need book it in advance .......unless you are very lucky to catch Simon by chance @_@....which I did！He’s very kind, easy going and.....serious! ;P...
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Simon Burnett
Metro Storage
8 years ago
Thanks for the feedback...we really appreciate you taking the time to review and glad we could help you!
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Надежный клиент
Подтверждено Feefo
8 years ago
Easy access & clean .
Simon Burnett
Metro Storage
8 years ago
Many thanks for taking the time to review us...we appreciate it!
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MF
Memento Flowers
Подтверждено Feefo
8 years ago
Что Memento Flowers сказал(-а) о Metro Storage:
Fantastic service, cannot fault it. Units are better than other storage units I've used, will definitely use again!
Simon Burnett
Metro Storage
8 years ago
Thanks for the feedback! We really appreciate it....
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Надежный клиент
Подтверждено Feefo
8 years ago
Excellent service and good value.
On time. Efficient. Calm. Pleasant. Excellent job!
Simon Burnett
Metro Storage
8 years ago
Thanks for taking the time and effort to review us....we really appreciate it!
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
