I bought an item from them only to discover I needed to buy other items from them to make it work. They were unhelpful about the return of it and I paid for the return of the item myself. They were...
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Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. As discussed in both our email correspondence and over live chat on our website, you purchased 30m of our Home Range string lights which includes the 30m of lights and a timer power cord which is 5m in length. This is clearly stated in both the description of the product on our website and in the additional information tab. You therefor received everything you require to power the lights and to make them work. I'm sorry to hear you found us unhelpful, but we cannot agree to cover the return postage simply because the lights were unsuitable for your space. Our terms and conditions can be found on our website at the following link - https://www.xmasdirect.co.uk/terms-conditions/.
Evaluări de produse
Data achiziției: 05/12/2022
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Adam Reed
Verificată de Feefo
3 years ago
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Vezi toate mediile (1)
Ce a spus Adam Reed despre XmasDirect:
The lights arrived on time and well packaged and are now on my garage roof and working well!
Xmas Direct
XmasDirect
3 years ago
Hello Adam, thank you for sharing your feedback with us. We are so pleased to hear you are happy with your order. Your lights look fantastic!
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
Data achiziției: 05/12/2022
0
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Client de încredere
Verificată de Feefo
3 years ago
Great selection of products, delivery was super fast!
Xmas Direct
XmasDirect
3 years ago
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your garlands.
As I have come to expect from Christmas Direct first class customer service. Fast and efficient.
Xmas Direct
XmasDirect
3 years ago
Hello Peter, thank you so much for taking the time to share your feedback with us. We are very pleased to hear you are happy with our service. We hope you love your icicle lights!
Delighted with my purchases. Super fast delivery and excellent products Bought 6 of the white net lights from the professional range this year and they look brilliant. Lesson learnt for next year...
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Xmas Direct
XmasDirect
3 years ago
Hello Barry, thank you so much for taking the time to share such fantastic feedback with us. Your lights look absolutely amazing, we are so pleased to hear you are happy with your order!
BC
Barry Cooper
3 years ago
You are very welcome. I look forward to buying more excellent products from Xmasdirect.
It’s always an excellent service from Xmas direct. Used them many times wouldn’t use anyone else.
Xmas Direct
XmasDirect
3 years ago
Hello Julia, thank you so much for taking the time to share your feedback with us. We are so pleased to hear you are happy with our service and are extremely grateful for your repeat custom. Wishing you a Merry Christmas when it comes :)
Quick delivery and item was great thanks. Matched and linked perfectly with the set we purchased two years ago
Xmas Direct
XmasDirect
3 years ago
Hello Tracy, thank you for taking the time to share your feedback with us. We are so pleased to hear you are happy with your icicle lights and speedy delivery!
Easy to order online and very efficient in processing order and delivery was very quick , I have purchased lights previously from Xmas Direct great products and far better value than buying cheap...
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Xmas Direct
XmasDirect
3 years ago
Hello James, thank you for taking the time to share your feedback with us. We are so pleased to hear you are happy with your order. We hope you continue to love your lights for many years to come!
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
