Hi Chris
Thank you for taking the time to leave us feedback. We are pleased to hear you are happy with your purchase.
Best wishes,
Rachael
Data achiziției: 05/06/2023
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Brian Farenden
Verificată de Feefo
3 years ago
Ce a spus Brian Farenden despre XmasDirect:
Bit better customer service would help
Xmas Direct
XmasDirect
3 years ago
Hi Brian
Thank you for taking the time to share your feedback. We apologise for any inconvenience caused by the issue with your order. After reviewing the details of your case, we found that the incorrect address was provided during the online order placement by yourself. As a result, the package was returned to our address. Due to this we are required to charge a return to sender fee, as we incur charges for any missed delivery. We understand that this additional fee may have been frustrating for you, and we genuinely tried our best to reach a resolution that was fair to both parties. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you. Kind Regards,
Rachael.
Hello, thank you for taking the time to leave us feedback. Upon tracking your order, I can see this was delivered on the day you left this review. Please refer to the proof of delivery on the tracking number. If you have any queries, or need further assistance please email us at info@xmasdirect.co.uk and one of the team would be happy to assist. Best wishes, Rachael.
Best customer service I have ever experienced. Having ordered the wrong extension cables the customer service team rang me and changed the order to suit my festoon lighting system.
Xmas Direct
XmasDirect
3 years ago
Hi Colin
Thank you for the fantastic review. We are so pleased to hear you are happy with our service and hope you love your Festoon lights.
Best Wishes,
Rachael
This is the third time I've purchased from XmasDirect and I remain impressed with the quality of their products and delivery. Staff are helpful and respond promptly to enquiries. Not the cheapest...
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Xmas Direct
XmasDirect
3 years ago
Hello David
Thank you for taking the time to leave us such great feedback. We are very happy to hear you are pleased with our service and products.
Best Wishes,
Rachael
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
