Website errored but still completed when i thought it hadnt. Package took 3 daus to arrive after shipment despite it being from the Post Office. Very poor.
Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you experienced issues when using our website and that you were unhappy with the time taken for your order to be delivered to you.
I can see from the information on your order that it was placed using our Royal Mail Standard Delivery option.
We do state on our Delivery Information page that orders placed using this delivery service can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
As your order was delivered three days after it had been dispatched, it was within the given timeframe.
Regarding the website issues you experienced whilst trying to place your order, I have passed your comments onto our website team so that this can be further looked into.
I bought a book of stamps from the online post office shop as they are a lot cheaper than local newsagents etc however the delivery took nearly a week to arrive!! So in short if you buy from the post...
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Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
I can see from the information on your order that you selected our Standard Delivery option.
We do state on our Delivery Information page that orders placed using our Royal Mail Standard Delivery service can take 3 - 5 working days (excluding weekends) in order to reach customers.
If your order did not arrive within this timeframe, then please contact our customer services department who will be able to assist you further.
Kind regards,
Sam
Post Office Shop Customer Care Team
Evaluări de produse
Data achiziției: 30/04/2018
0
Partajați
TC
Trusted Customer
Verificată de Feefo
8 years ago
Ce a spus Trusted Customer despre Post Office Shop:
Package arrived but were seriously damaged. Fortunately the labels we ordered were OK but a ripped bag does not give me.confidence in ordering anything else.
Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that your order did not arrive in the condition that you expected.
If it is possible that you may have taken images of the condition that your items arrived in, please could you send them to service@postofficeshop.co.uk and we can look into this for you along with sending the images to our warehouse team for them to investigate further?
I apologise for any inconvenience that this may have caused you.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
Data achiziției: 01/05/2018
0
Partajați
TC
Trusted Customer
Verificată de Feefo
8 years ago
Ce a spus Trusted Customer despre Post Office Shop:
Very quick efficient and reasonable prices will order again from them
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Sam