Can’t provide good advice. Not knowledgeable. Maybe because leaving therefore don’t care attitude
Rachel
Wallex
1 year ago
Hi there, we're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case.
We will review this issue with our team and take steps to improve our communication and support. We hope to continue being your preferred partner and deliver a better experience for you in the future!
Evaluări de produse
Rachel
Wallex
1 year ago
Hi there, we're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case.
We will review this issue with our team and take steps to improve our communication and support. We hope to continue being your preferred partner and deliver a better experience for you in the future!
Data achiziției: 07/05/2024
1
Partajați
Client de încredere
Verificată de Feefo
1 year ago
Evaluări de produse
Data achiziției: 30/10/2024
0
Partajați
Client de încredere
Verificată de Feefo
1 year ago
It will be good if payments are directly deducted from the respective currencies' balance, unless clients want to specify. Too many steps and emails for 1 transaction.
Thank you for choosing Wallex and for taking time to give us your feedback! We're sorry to hear that you experienced issues with your transaction. At Wallex, we are committed to raising the bar and we are sorry to see that your experience did not match the standards that we seek to achieve.
At Wallex, we value customer feedback greatly, and Rest assured that we have a dedicated team working hard to ensure that all issues can be resolved swiftly. In the meantime, feel free to reach out to your Account Manager should you require further assistance. We look forward to your continued trust and support!
Evaluări de produse
Rachel
Wallex
1 year ago
Thank you for choosing Wallex and for taking time to give us your feedback! We're sorry to hear that you experienced issues with your transaction. At Wallex, we are committed to raising the bar and we are sorry to see that your experience did not match the standards that we seek to achieve.
At Wallex, we value customer feedback greatly, and Rest assured that we have a dedicated team working hard to ensure that all issues can be resolved swiftly. In the meantime, feel free to reach out to your Account Manager should you require further assistance. We look forward to your continued trust and support!
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
