Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Viator Recenzii

https://www.viator.com

EXCELENT

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Serviciu

4.5

7,765

876

172

167

679

9,659

ratingurile din ultimul an

Afișarea tuturor 49,747 recenziilor

Client de încredere

Verificată de Feefo

4 days ago

Disappointed that because I pre-paid I can't use my rewards. I have $30 pending in rewards that I could have used had I not paid till 2 days prior to my tour!

Viator Customer Relations

Viator

3 days ago

Hi, We're really sorry to hear that you feel this way. We take feedback like this seriously and would love the chance to learn more about your experience and see how we can make things right. Please send us a direct message or call us on (888) 680-1640 with more details so we can look into it and assist you further. Thanks for bringing this to our attention – your satisfaction is important to us, and we’re here to help! Best regards, Viator Customer Support

Client de încredere

Verificată de Feefo

4 days ago

Website impossible to use

Viator Customer Relations

Viator

3 days ago

Hi, We understand that you're frustrated and truly regret that this experience hasn’t met your expectations. We’ve reviewed your booking and reached out to you via email with more details. Please check your inbox so we can continue the conversation there. If you have any additional questions or concerns, feel free to reply to our email. We’re here to assist you. Kind regards, Mathias Viator Customer Service

Carol Young

Verificată de Feefo

4 days ago

Ce a spus Carol Young despre Viator:

Great service

Easy to book and pay. Great info on the webpage and staff at port and on boat

Client de încredere

Verificată de Feefo

4 days ago

Easy to use

Phoebe Wood-ingram

Verificată de Feefo

4 days ago

Ce a spus Phoebe Wood-ingram despre Viator:

Great but not always easy to find details of tours eg start time and location

Robert Dorman

Verificată de Feefo

USA

4 days ago

Ce a spus Robert Dorman despre Viator:

Great service

Great help to solve a billing issue caused by me.

Mary Espinosa

Verificată de Feefo

USA

4 days ago

Ce a spus Mary Espinosa despre Viator:

Mary's ideas

It was quick and accurate

Client de încredere

Verificată de Feefo

4 days ago

Refund

We had an unexpected flight cancellation and notified the provider as soon as we knew. It was 1.5 hours before the scheduled pick up at the hotel. The provider never read the message, the driver...

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Viator Customer Relations

Viator

4 days ago

Hi, Thank you for reaching out and sharing your experience. We understand how disappointing this must have been and would like the opportunity to assist you further. Please send us a direct message or contact us at (888) 680-1640 with your booking details so we can review the situation and explore possible solutions. We appreciate your feedback and are here to help. Best regards, Andrea

Client de încredere

Verificată de Feefo

4 days ago

Diane Kwong

Verificată de Feefo

USA

4 days ago

Ce a spus Diane Kwong despre Viator:

Viator’s Reserve Now Pay Later feature allows flexibility.

Everything was done online and convenient. The Reserve Now Pay Later feature allowed flexibility and cancellations in my plans which worked out perfectly for me. Overall, it made booking local tours...

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Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.

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