everything was perfect apart from the flights - kenyan airways was pretty low quality service, and not great connection times. This part didn't match the standard of holiday. we saw BA flights...
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Turquoise Holidays
Turquoise Holidays
12 years ago
Thank you very much for your feedback and I do agree, generally the product on British Airways is better than Kenyan Airways, however although flight times are similiar on the return leg the outbound flight involves an overnight in Nairobi incurring additional expense and eating into time at the safari camps.
None of this explains why you were not offered or least told about the alternative routing with British Airways, so please accept our apologies for this oversight.
The only other point I would like to make is, unfortunately, I can't see in our systems retrospectively if seats were available at a similiar price on British Airways on your chosen dates but, as a prefered partner of BA, I can only surmise that this might have been the reason our consultant didn't suggest British Airways to you.
Once again, please accept our apologies and thank you for taking the time to write to us, I will pass your comments onto the team here so we can improve our service the future.
Kind regards
James Bell
James Bell
Sales and Marketing Director
We have used Turquoise twice now for two trips and both times have had the most incredible service from booking the holiday and the attention to detail with the itinerary.
Quite simply the best Holiday Company I have ever had the pleasure to do business with, top class service from enquiry to post-holiday personal customer service. Turquoise go above and beyond...
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Evaluări de produse
Data achiziției: 26/09/2013
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Verificată de Feefo
12 years ago
Great customers service & great tailoring to meet our requirements.
Very professional, helpful and organised. Prompt responses and always informative. Lyndsey Newton - Special thank you for all your time, effort and help in making our honeymoon memorable and...
Susan was great when we were planning our holiday and deciding where to go, pricing lots of different options for us, and our honeymoon was wonderful. The information pack we got before going was...
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
