My trip has been cancelled due to the Middle East war. Tick insurance had refunded the loss of the booking 100% only deducted the excess.
Happy for the refund process.
Disappointed that after my issue with the promotional discount not being applied to the policy when time came to pay and raised this with the product review still nobody from Tick travel insurance...
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Evaluări de produse
David Mayo
Tick Travel Insurance
2 years ago
Hi Michael,
I am really sorry to hear about your experience. Unfortunately, there was an issue with our promotional code. I have asked one of our representatives to contact you as a priority to fix the issue with your policy.
Once again, I apologise for the inconvenience caused.
Regards,
The Tick Insurance Team
MC
Michael Cohn
2 years ago
Still no action from Tick Travel insurance. No phone call or email contact. No after sales service provided. Disappointing as I am in the sales field myself.
Hi Samantha,
I am sorry to hear about the access of your policy documents. I have asked our customer service team to re-send the documents to you. You should receive them today. Please email info@tickinsurance.com.au if you have any questions.
Regards,
Anna
Evaluări de produse
David Mayo
Tick Travel Insurance
2 years ago
Hey Samantha,
Sorry for the inconvenience, our website was down for maintenance and some customers experienced some issues. You can login by using this link: https://www.tickinsurance.com.au/portal/login
In any case, I have asked our team to re-send your documents.
Regards,
Anna
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