I don't expect to have to pay for return postage on a faulty item or to have to contact the company to arrange an exchange as their return slip doesn't make it clear that this is possible.
I also...
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Braintree Clothing
Thought Clothing
10 years ago
Thank you for your feedback. In the unfortunate case that you do receive a faulty item from us, we do ask that you arrange to have the item returned back to us but we are more than happy to refund the postage cost of doing so. After your order was placed on the afternoon of Sunday 11th October. I can this was processed and packed by the team on the 12th & desptached on the 13th deliveries can take around 48-72 hours depending on your area. A member of the team will be in contact shortly regarding your return. Please do not hesitate to contact us if we can be any further help regarding your order. Kindest Regards, Abby at Braintree Clothing.
Evaluări de produse
Data achiziției: 10/10/2015
0
Partajați
Client de încredere
Verificată de Feefo
10 years ago
Great to have a company supplying affordable eco clothing.
I had a lot of trouble with delivery and was not on time.
Braintree Clothing
Thought Clothing
10 years ago
Thank you for getting in touch via Feefo. I believe my colleague Ellie has been assisting you regarding your most recent order with us. I belive as delivery missed you last week before your travels, we have had your order sent to you in South Africa. If you do have any further queries regarding your order - please feel free to either call us on 0207 607 1173 or orders@braintreeclothing.com. We are always very happy to help :) Kindest Regards, Abby at Braintree Clothing.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.