Tenon Tours creates personalized trips that connect you to the best of Europe.
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ratingurile din ultimul an
Afișarea tuturor 749 recenziilor
Client de încredere
Verificată de Feefo
5 years ago
All the service from everyone has been great. Understanding our needs and objectives and working to meet those couldn't have been better. And quick. And very friendly.
Elizabeth
Tenon Tours
5 years ago
Thanks for taking the time to leave us feedback! We appreciate it and can't wait to hear about your trip to Ireland.
0
Partajați
MS
Mary Steiner
Verificată de Feefo
5 years ago
Ce a spus Mary Steiner despre Tenon Tours:
quick service, planned our itinerary around our schedule with our interests
Would recommend
Elizabeth
Tenon Tours
5 years ago
Thank you for the recommendation, Mary!
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Awesome service? Very comprehensive answers and quick to get back to us. Highly recommended.
Elizabeth
Tenon Tours
5 years ago
Thank you for the recommendation! We're looking forward to hearing all about your time in Ireland.
1
Partajați
Client de încredere
Verificată de Feefo
5 years ago
While I haven't yet gone on the trip our pretrip planning and communication has been very good.
Elizabeth
Tenon Tours
5 years ago
Thank you for your review! We're very happy to hear that you have received excellent customer service so far. Looking forward to hearing about your travels!
1
Partajați
LI
Linda
Verificată de Feefo
5 years ago
Ce a spus Linda despre Tenon Tours:
Great Company
I have loved everything about working with Tenon Tours. Barbara has been amazing in helping our family plan our trip to Ireland and beyond for my son's wedding!
Elizabeth
Tenon Tours
5 years ago
Hi Linda, we're happy to hear that you have enjoyed working with Barbara! We can't wait to hear about your son's Ireland wedding.
1
Partajați
SH
Shannon
Verificată de Feefo
Greensboro NC
5 years ago
Ce a spus Shannon despre Tenon Tours:
Great service and easy to work with
Extremely helpful and timely in their response. They are also friendly and instill confidence in their services.
Elizabeth
Tenon Tours
5 years ago
Thank you for your kind words, Shannon! We're looking forward to your upcoming trip to Ireland.
1
Partajați
BE
Bernie
Verificată de Feefo
5 years ago
Ce a spus Bernie despre Tenon Tours:
First Class
Tenon tours has been top notch for all three trips we have booked. Yes we didn’t go on our last one due to the pandemic but they were more than accommodating on schedule and vouchers for future...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback, Bernie! We are always happy to hear from our repeat travelers. We are sorry that you had to cancel your trip but are glad to hear that you received great service from our team. We hope that we will be able to travel with you again in the near future.
1
Partajați
ER
Eric
Verificată de Feefo
5 years ago
Ce a spus Eric despre Tenon Tours:
Very informative, professional and polite
5 start from start to finish. Made booking a trip fun and easy. Answered all my questions quickly and our trip was amazing
Elizabeth
Tenon Tours
5 years ago
Thanks for your feedback, Eric! We're happy that you enjoyed your trip with us and hope to work with you again in the future.
1
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Was unable to travel due to Covid-19.
My travels to a Scotland in 2018 and to Italy in 2019 were five star. I was unable to travel this year because of the pandemic. I am still awaiting my final refund of $5900. I could not give a top...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your honest feedback. We regret that you had to cancel your trip and were not able to reschedule for a later date as we had hoped. Regarding your reimbursement, our records show we were able to refund over 75% of your trip to date, and are waiting for the remaining funds to be refunded to us by our supplier. Our team has strived to be fair and attentive to each of our travelers and is working as best we can to resolve any outstanding issues, including the President of our company who has kept you informed through the situation. We realize you are still owed and are in constant contact with our suppliers to remedy this for you. Unfortunately, refunds will be issued at their discretion and we are unable to take matters into our own hands. We apologize for any other dissatisfaction you had with our team or our service but rest assured we are working as swiftly as we can under the circumstances.
Client de încredere
5 years ago
I appreciate greatly your response and want to reiterate again how pleased I was with Tenon Tours for my trips to both Scotland and Italy in 2018 and 2019 respectively. I also am grateful to the President of your company for helping me to resolve lost funds through your supplier in California. I would heartily recommend Tenon Tours to others for travel in the future, especially once this pandemic ends.
2
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Not a company that is looking out for the customer
Had to fight for a partial refund after covid hit and italy was on lockdown. They refused to give me a full refund. Whats worse is the fact that I didn’t have an organized tour, just private tour in...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback. I'm sorry that you feel as though we did not have your best interests in mind during this situation. Please know that this is never our intention. I see that we were able to able to refund 75% of your trip, however, the remaining 25% was lost because you did not purchase travel protection. We apologize for any dissatisfaction you had with our team or service. If you have any questions or concerns, I encourage you to reach out to us at travel@tenontours.com.
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
