Took days to get back to my replies. 4 or 5 weeks later my order is still bring held at DHL
Customer Services
Sunspel
5 years ago
Hi, thank you for the feedback on your recent order. We sincerely apologise that it took us a little longer than normal to respond to your email. We are currently dealing with a very high volume of emails and calls so sadly this has caused a delay in us being able to respond to customers as quickly as we'd like, but we are working hard to improve this. As you wanted to cancel your order it was held by DHL for a return and due to Covid-19 it is taking our couriers longer to get parcels returned back to us, so we apologise for the wait. I can see your full refund has been processed, if there is anything else we can help you with at all, please don't hesitate to contact us.
Evaluări de produse
Data achiziției: 05/06/2020
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Service very efficient, simple and prompt. Very speedy, uncluttered and stylish interface,and item nicely packaged - a welcome relief compared to many other online retailers. First time I've ordered...
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Evaluări de produse
Data achiziției: 01/06/2020
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Friendly and fast service, quality product as always
Received package within days of ordering, nicely presented. Loved how the receipt had my name on it, and my husband loves all the items!
Evaluări de produse
Data achiziției: 07/06/2020
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Very poor quality of cloth, design and build. Sizes of two trousers which should have been the same were different. Way overpriced for this standard; I would have got much better quality from M&S or...
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Customer Services
Sunspel
5 years ago
Good afternoon, we're very sorry to hear that you've felt so disappointed with the quality of the garments you've purchased from us. We value all customer feedback and will certainly feed back to our designers and production team the size difference you've found with the 2 items. If you would like to return the trousers we 'll be happy to provide you with an exchange for the more suitable size or a full refund. If there is anything further we can assist you with, please don't hesitate to contact us at customerservice@sunspel.com
Excellent service. The online shop works well and international delivery was fast. One item was not available and I was contacted immediately, which was great. Keep up the good work!
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
