i made an enquiry for the product i was interested in purchasing and didn't recieve a reply and had to take the gamble to buy the item and hope it was as expected.
i felt the delivery charge was too...
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Online Sales
sparksdirect
8 years ago
Hi there, thank you for your feedback. We did not see any email from you RE: this product, unfortunately - it must have been lost in the spam folder. You can always email us to sales@sparksdirect.co.uk and we will do our best to reply within 24h.
However, we are happy that the item you purchased is the item you need. As you have noticed, we are doing our best to make sure even such small items get to the delivery address with no problem (they are well packed). As for the delivery charge, it is a standard charge for next-day delivery; however, if the order is over £100 + VAT, this charge is waived. We hope this helps.
Ordered some spotlights, cheapest I could find for fireproof and waterproof ones. Items arrived promptly and we're perfectly packaged.
Website could do with a makeover though.
Evaluări de produse
Data achiziției: 01/06/2018
0
Partajați
Client de încredere
8 years ago
Delivery was quicker than estimated and product was at a good competitive price.
The service was OK, but the internal seal on the base plate was damaged on 4 of the 6 units purchased. This is not Sparks fault but the manufacturer of the item during assembly.
Online Sales
sparksdirect
8 years ago
Hi there, thank you for your feedback on this; as you can appreciate, we do not "open and check" or tamper with these items; we merely sell them. We will notify the manufacturer concerning this situation.
Data achiziției: 25/05/2018
0
Partajați
TC
Trusted Customer
8 years ago
Ce a spus Trusted Customer despre sparksdirect:
Items were sent straight out,were well packed and reasonably priced. No problems
Evaluări de produse
Data achiziției: 25/05/2018
0
Partajați
TC
Trusted Customer
8 years ago
Ce a spus Trusted Customer despre sparksdirect:
great service for a product I've been extensively searching for. Fast delivery was a bonus. Great job will use again.
Evaluări de produse
Data achiziției: 16/05/2018
0
Partajați
Client de încredere
8 years ago
i have a problem with one light and they don't email you back
Online Sales
sparksdirect
8 years ago
Hi Anthony, thank you for your feedback on this matter. According to our records, we have provided you with full information and instructions concerning the returns and replacement for the faulty item within 1-2 days of your enquiry, and we sent you a free of charge fitting within a couple of days after that. We even refunded you the carriage charge you paid to return the faulty fitting back to us, to make sure you are fully satisfied with our products and services. We hope this situation has been properly taken care of and everything works fine :) and we are looking forward to having you as a customer again :)
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
SparksDirect are London's leading lighting and electrical wholesaler, supplying the whole of the UK with both commercial and domestic electrical products.
However, we are happy that the item you purchased is the item you need. As you have noticed, we are doing our best to make sure even such small items get to the delivery address with no problem (they are well packed). As for the delivery charge, it is a standard charge for next-day delivery; however, if the order is over £100 + VAT, this charge is waived. We hope this helps.