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Thank you for your email. We sincerely apologise that you have experienced a problem with the Ten Rings Hoops purchased from us. We would be grateful if you would be able to contact customer services on 0345 307 3297 or email contactus@silver.uk.com so that they can assist you in looking to rectify this matter for you. Once again we apologise for this matter and await your contact so that this situation can be fully addressed for you.
Kindest Regards
Pip @ Silver by Mail